Overnight Front Desk Agent | La Mansion

Omni Hotels & Resorts; Golden Horseshoe; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated and friendly front desk associate for their dynamic team. This role involves ensuring smooth operations during the 3rd shift by managing guest check-ins and check-outs, balancing daily revenue, and providing exceptional service. The ideal candidate will possess strong communication skills, an ability to work under pressure, and a passion for delivering memorable guest experiences. Join a company that values respect, gratitude, and empowerment, and be part of a team that prides itself on exceptional service in a vibrant work environment.

Qualifications

• Strong customer service skills with a focus on guest satisfaction.
• Ability to efficiently handle cash and perform mathematical calculations.

Responsibilities

• Process guest check-ins and check-outs while ensuring service standards.
• Balance daily postings and revenue, resolving any inaccuracies.

Skills

Customer Service

Communication Skills

Mathematical Calculations

Decision Making

Organizational Skills

Ability to Work Under Pressure

Education

High School Diploma

Tools

Computer Systems

Job description

Location

La Mansion del Rio

The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 3rd shift.

Responsibilities

1. Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards.
2. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
3. Conduct back up procedures for Epitome and drop tape nightly.
4. Balancing of daily postings and revenue.
5. Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
6. Documenting errors made by cash handling auditors.
7. Prepare In-house allowance and adjustment spreadsheets each day.
8. Prepare and send out the DAR to appropriate team members.
9. Balancing of daily posting and revenue, and resolution of inaccuracies.
10. Ensuring nightly transmission of credit cards through IPU and Epitome.
11. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
12. Deliver personalized, memorable guest experiences by utilizing the Power of One.

Qualifications

1. Ability to clearly and pleasantly communicate both verbally and in writing in English.
2. Ability to accurately and efficiently input information into computer systems.
3. Ability to compute accurate mathematical calculations.
4. Ability to think clearly, quickly and make concise decisions.
5. Ability to prioritize, organize and follow up.
6. Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
7. Ability to work a flexible schedule to include nights, weekends and holidays.
8. Ability to stand for an 8 hour shift.
9. Previous customer service experience.
10. Previous hotel front desk experience is strongly preferred.
11. Previous cashiering experience is preferred.