Overnight Freight Associate : Full Time - SAANICH

The Home Depot; Saanich; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated Freight Team Associates to join their dynamic team. This role involves stocking merchandise, ensuring a safe and pleasant shopping environment, and providing exceptional customer service. You will be responsible for operating equipment such as reach trucks and forklifts to efficiently manage inventory. A flexible schedule, including overnight shifts, is required. If you have a passion for retail and enjoy working in a fast-paced environment, this opportunity is perfect for you. Join a company that values your contributions and offers a supportive work atmosphere.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years of retail or distribution experience preferred.

Responsibilities

• Stock merchandise and maintain a clean sales floor.
• Ensure customer satisfaction by engaging and assisting shoppers.
• Operate equipment safely to move freight and stock items.

Skills

Interpersonal skills

Organizational skills

Customer service

Safety compliance

Education

High School Diploma or Equivalent

Tools

Reach trucks

Forklifts

Order picker machines

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.

Position Overview:

Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts, and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully pack them to ensure that products are not damaged, and accurately label and place orders into specified holding areas.

Key Responsibilities:

1. Handling Merchandise:
   • Stocking merchandise onto shelves to achieve 100% in stock.
   • Packing-out and packing-down merchandise as directed.
   • Merchandising new items and promotions.
   • Maintaining aisle cleanliness and shoppability to ensure merchandise is accessible and presented in a visually appealing manner.
   • Maintaining and organizing overheads (E.G., striping overheads).
   • Communicating with other freight team members to ensure all product is stocked in the proper area.
2. Ensures Customer Satisfaction:
   • Following Home Depot’s Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
   • When required, ask open-ended questions about the customer’s projects in order to determine their needs and level of expertise.
3. Maintains Safety and Security:
   • Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
   • Ensure customers are able to move through the aisles easily and safely.
   • Follows all Safety and Loss Prevention Policies and Procedures.

Competencies:

• Action Oriented
• Communicates Effectively
• Customer Focus
• Drives Results

Skills:

• Interpersonal skills
• Organizational skills

Direct Manager/Direct Reports:

• Freight Team Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items.
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise.

Hybrid Work:

• Dependent

Working Conditions:

• Working within a flexible schedule that includes overnight shifts and may include evenings and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• High School Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Distribution experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• Knowledge of operating reach trucks, forklifts, and order picker machines an asset.