Overnight Customer Service Representative (Motivator) - Moncton Mapleton Centre

GoodLife Fitness Centres; Moncton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading fitness company is seeking a Customer Service Representative (Motivator) in Moncton. This pivotal role involves welcoming Members, managing inquiries, and maintaining an exceptional experience in a supportive environment. Ideal candidates will possess CPR certification and strong interpersonal skills, with a focus on customer service excellence.

Benefits

Competitive Total Rewards Package

FREE Fitness Membership

Ongoing Training and Development

Energetic Atmosphere

Qualifications

• Relates well to all kinds of people.
• Dedicated to meeting customer expectations.
• Previous customer service and sales experience an asset.

Responsibilities

• Greet Members and check them in.
• Handle incoming calls professionally.
• Assist Members with questions about Club services.

Skills

Customer Service

Interpersonal Skills

Computer Skills

Education

CPR & AED Certification

Smart Tan Certification (within 3 months)

Job description

OVERNIGHT CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)

The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival to the Club. The Motivator is responsible for creating a welcoming clean and safe environment to help Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience with us is always positive and engaging.

What will you be doing

• Be Pleasant and Present with every greeting and interaction.
• Greet Members as they come into the Club and check them in for their workout.
• Greet Potential Members that have appointments or that come into the Club as walkins and direct them accordingly.
• Properly and efficiently handle incoming calls fromMembers and Potential Members. This includes answering the phone within three rings and taking messages or booking appointments.
• Assist Members on the floor with questions about theFitFixand Cardio machines.
• Possess indepth knowledge regarding Memberships and all Club services and amenities and able to sell these products when opportunities arise.
• Assist Members throughpossessing an indepth knowledge of all our systems to be able toefficientlyanswer Member questions resolve Member issues or concerns make updates to Member information sell memberships services products and amenities etc.
• Handle comments suggestions and concerns in a courteous and professionalmanner.
• ProvideFitFix Startersessions for new and currentMembers.
• Complete Club runs and cleaning tasks as required to maintain cleanliness standards.
• Complete any other tasks required to provide an exceptional experience for Members and guests.
• Complete any required Learning and attend all monthly meetings.

Do you have what it takes

• CPRA& AED Certification
• Must be Smart Tan certified within 3 months of employment
• Interpersonal Savvy : Relates well to all kinds of people up down sideways inside and outside of the organization. Buildsappropriate rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even hightension situations comfortably.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
• Team Contribution : Always helpful to the rest of the team / other the first to volunteer to help others succeed. A model of sharing caring and cooperation.
• Approachability : Is easy to approach and talk to can be warm pleasant and the extra effort to put others at sensitive to and patient with the interpersonal anxieties of rapport well and is a good listener.
• Knowledge ofthe fitnessindustry
• Superior customer service skills; ability to fully understand and embrace companyculture
• Proficiency in the use of computers
• Previous customer service and salesexperiencean asset

Whats in it for you

• Ongoing training and development to ensure a long and successful career path
• Competitive Total Rewards Package
• FREE Fitness membership
• Fun and energetic atmosphere to come to every day!

Compensation : 16.40 $17.90

This job posting is for an existing vacancy.

Diversity and Inclusion

At GoodLife Fitness we are committed to fostering an inclusive accessible environment where all employees and members feel valued respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. We are committed to meeting the accessibility needs of persons with disabilities in a manner that respects their dignity and that is equitable. If you require an accommodation for the recruitment / interview process (including alternate formats of materials accessible meeting rooms or other accommodation) please let us know and we will work with you to meet your needs.

Recruitment Fraud Alert

Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.

Protect yourself :

GoodLife Fitness Fit4Less canfitpro and GoodLife Kids Foundationpositions are posted must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN will never be sent via email phone or text message; Please verify that the person you are communicating with has an @ @ @ or @ address.

If you currently work for us Associates should only apply to positions on the Jobs Hub in Workday and all job offers requests for banking information or your SIN should be completed when logged into Workday. We will never ask you to send this information via email phone or text.

Please verify that the person you are communicating with has an @ @ @ or @ address.

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 16 - 17

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Customer Service Representative • Moncton, New Brunswick, Canada