Overnight Customer Service Representative (Motivator) - Edmonton West Granville

GoodLife Fitness; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

GoodLife Fitness is seeking a Customer Service Representative (Motivator) to create a welcoming environment for Members. This role involves greeting Members, assisting with inquiries, and maintaining club standards. The ideal candidate will possess excellent communication skills and a passion for customer service, contributing to a fun and energetic work environment.

Benefits

Ongoing training and development for career growth

Competitive Total Rewards Package

FREE Fitness membership

Fun and energetic work environment

Qualifications

• CPR-AED Certification required.
• Smart Tan certification within 3 months of employment.
• Previous customer service and sales experience is an asset.

Responsibilities

• Greet Members and Potential Members warmly and professionally.
• Assist with check-ins and handle incoming calls efficiently.
• Maintain cleanliness standards and provide Fit-Fix Starter sessions.

Skills

Interpersonal Savvy

Customer Focus

Team Contribution

Approachability

Knowledge of the fitness industry

Excellent written and verbal communication skills

Superior customer service skills

Computer proficiency

Education

CPR-AED Certification

Smart Tan certification

Job description

CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR)

Who is a Customer Service Representative (Motivator)?

The Motivator role is essential to the success of our GoodLife Fitness Clubs. A Motivator is typically the first Associate a Member or Potential Member interacts with upon arrival at the Club. The role involves creating a welcoming, clean, and safe environment to help Members achieve their fitness goals. It requires being a front desk expert and is pivotal in assisting and supporting Members and Potential Members to ensure their experience is positive and engaging.

What will you be doing?

1. Greet Members and Potential Members warmly and professionally.
2. Check in Members as they arrive for their workouts.
3. Assist Potential Members with appointments or walk-ins, directing them appropriately.
4. Handle incoming calls efficiently, answer within three rings, and manage messages or bookings.
5. Assist Members on the floor with questions about FitFix and Cardio machines.
6. Possess in-depth knowledge of Memberships, Club services, and amenities to promote and sell these products.
7. Use comprehensive system knowledge to answer questions, resolve issues, update Member information, and sell memberships, services, and products.
8. Address comments, suggestions, and concerns courteously and professionally.
9. Provide Fit-Fix Starter sessions for new and current Members.
10. Maintain cleanliness standards through club runs and cleaning tasks.
11. Perform any other tasks to ensure an exceptional Member experience.
12. Attend all required training and monthly meetings.

Do you have what it takes?

1. CPR-AED Certification
2. Smart Tan certification within 3 months of employment
3. Interpersonal Savvy: ability to relate well to all types of people, build rapport, and diffuse high-tension situations.
4. Customer Focus: dedication to meeting customer expectations and requirements, establishing trust and respect.
5. Team Contribution: helpfulness, willingness to assist others, cooperation.
6. Approachability: warm, pleasant, good listener, builds rapport easily.
7. Knowledge of the fitness industry
8. Excellent written and verbal communication skills
9. Superior customer service skills and understanding of company culture
10. Computer proficiency
11. Previous customer service and sales experience is an asset

What's in it for you

1. Ongoing training and development for career growth
2. Competitive Total Rewards Package
3. FREE Fitness membership
4. Fun and energetic work environment

Compensation: $16.50 - $18.00