Overnight Concierge: Elite Customer Experience (Remote)

Robinhood; Quinte West; Hybrid; CAD 99,000 - 117,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Equity ownership

Flexible benefits spending account

Job summary

Robinhood is seeking a Concierge Desk Representative to empower our most active customers with complex issues, education, and proactive engagement. You will solve issues efficiently, build long-term relationships, and act as the voice of the customer across advanced brokerage products in a fast-paced environment.

You will collaborate with cross-functional teams, work toward high customer satisfaction scores, and adapt to evolving financial tools and strategies while maintaining empathy and

Qualifications

• 3+ years of experience at a brokerage or within a licensed financial services environment.
• FINRA Series 7 and 63 licenses required.
• FINRA Series 3 and 66 licenses preferred and must be obtained if not held.
• Proficiency in multi-leg options, margin trading, cryptocurrencies, and futures.
• Excellent verbal and written communication skills.
• Passionate about customer advocacy and building relationships.
• CRM tools experience (Salesforce, Slack).

Responsibilities

• Provide exceptional support to high-value clients by resolving complex issues with empathy.
• Conduct personalized, goal-oriented conversations to understand financial journeys.
• Provide clear guidance across investment products and strategies.
• Serve as a trusted contact for complex tools including multi-leg options, margin, crypto, and futures.
• Consistently deliver high customer satisfaction and gather feedback.
• Share insights from interactions to improve products and services.
• Collaborate with peers to optimize outreach strategies and workflows.

Skills

Brokerage experience

Options trading

Margin trading

Cryptocurrency

Futures

Communication

CRM tools

Education

FINRA Series 7

FINRA Series 63

FINRA Series 3

FINRA Series 66

Tools

Salesforce

Slack

Job description

Robinhood is seeking a Concierge Desk Representative to empower our most active customers with complex issues, education, and proactive engagement. You will solve issues efficiently, build long-term relationships, and act as the voice of the customer across advanced brokerage products in a fast-paced environment.

You will collaborate with cross-functional teams, work toward high customer satisfaction scores, and adapt to evolving financial tools and strategies while maintaining empathy and