Overnight Client Services Representative - Winnipeg

Broadstreet Properties Ltd; Winnipeg; On-site; CAD 40,000 - 50,000; Full time

Job summary

A property management company in Winnipeg is looking for an Overnight Client Services Representative to provide exceptional customer service to tenants. Responsibilities include responding to inquiries, troubleshooting issues, and ensuring client satisfaction while working overnight shifts. Successful candidates will have at least one year of customer service experience and strong communication skills. This role offers diverse perks and a commitment to employee wellbeing.

Benefits

Employer paid extended health, vision, and dental coverage

Employee and Family Assistance Program (EFAP)

Health and wellness benefit

RPP eligibility after one year

Employee recognition program

Qualifications

• 1+ year of previous customer service experience.
• Ability to work well under pressure.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to client inquiries in a professional manner.
• Troubleshoot client issues and provide solutions.
• Document client interactions accurately.

Skills

Customer service experience

Microsoft Office Suite proficiency

Troubleshooting skills

Attention to detail

Multitasking skills

Verbal communication skills

Written communication skills

Job description

Do you consider yourself a night owl? Are you seeking a job with shifts thatsuit your lifestyle? If so, we are currently looking for an Overnight Client Services Representative in Winnipeg to work theovernightshift in our Client Services department!

The Overnight Client Services Representativeresponds tocurrent tenant concerns relating to our residential properties throughout Western and Central Canada. The role delivers exceptional customer service and is a brand ambassador for the company.

Our Client Care Team is available 24/7 to ensure the best customer service for our current and prospective tenants!

Your contribution to the team includes:

• Respond to client inquiries in a professional and timely manner
• Troubleshoot client issues and provide viable solutions
• Document client interactions in appropriate database or software
• Place maintenance orders with accuracy
• Utilize conflict resolution skills to ensure a high level of client service
• Promote the company in a positive image to all current and potential clients
• Performs other duties as required

What you need to be successful:

• 1+ year of previous customer serviceexperience
• Proficientwith MicrosoftOffice Suite and data entry
• Strong customer service and troubleshooting skills
• Ability to work well under pressure in a changing environment
• Strong attention to detail and multi-tasking skills
• Excellent verbal and written communication skills

The Perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and FamilyAssistance Program (EFAP)
• Health and wellness benefit
• RPP eligibility after one year
• Employee recognition program

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.