Overnight Campground Host

Canada West Ski Areas Association; Nelson; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking an Overnight Campground Host to ensure a safe and welcoming environment for guests at a popular ski resort. This seasonal position requires a dedicated individual to provide after-hours services, assist campers, and maintain campground operations. Ideal candidates will possess strong communication skills, a knack for problem-solving, and the ability to work independently in a remote setting. This role offers a unique opportunity to engage with nature and guests while ensuring their safety and satisfaction. If you are passionate about outdoor hospitality and enjoy working in a dynamic environment, this position is perfect for you.

Qualifications

• Experience in customer service and outdoor environments is essential.
• Basic first aid certification is an asset.

Responsibilities

• Ensure safe operation of the campground and provide quality guest services.
• Respond to after-hours guest concerns and emergencies.

Skills

Problem Solving

Interpersonal Skills

Communication Skills

Organization Skills

Attention to Detail

Ability to Work Independently

Emergency Response

Education

Grade 12 Diploma or GED

Job description

Job Title: Overnight Campground Host
Location: Whitewater Ski Resort
Department: Hummingbird Lodge & Campground
Reports to: Hummingbird Lodge & Campground Supervisor
Employment Status/Type: Seasonal, (June – September)
Compensation: $2100 month

JOB SYNOPSIS:
Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Overnight Campground Host will be an ambassador to all visiting guests. The primary role of the Overnight Campground Host is to provide after-hours services to guests and provide an overnight presence in case of emergencies.

The key areas of responsibility include being a friendly presence on site for guests after Lodge hours, selling firewood, ensuring compliance with campground rules, and providing exceptional customer service to all campground users. The Overnight Campground Host would be required to be on-site throughout every night of operations from 5:30 pm – 9:00 am to respond to after-hours guest concerns and emergencies at the Hummingbird Lodge and Campground and in the base area of Whitewater Ski Resort. You will be expected to have your own self-contained unit where you can sleep and be on site until the Supervisor arrives at 9:00 am.

IMMEDIATE REPORTS:
None

SUMMARY OF RESPONSIBILITIES:

1. Responsible for ensuring safe and effective operation of the campground.
2. Providing quality guest services such as assisting campers when needed, explaining rules and regulations, and offering information/recommendations on the surrounding area activities/attractions.
3. Assists walk-in campers with finding a site and providing door code access to communal area, as well as assisting booked campers with after-hours check-ins and inquiries.
4. Overnight presence for after-hours emergencies.
5. Ensure knowledge and understanding of (but not limited to) Policies & Procedures as per the HBLC Summer Operations Manual, familiar with the Whitewater Summer Safety Plan, Campspot for walk-in bookings and Communicable Disease Prevention Plan to ensure continued success in Whitewater’s safety culture.

REQUIRED QUALIFICATIONS / EDUCATION:

1. Grade 12 Diploma or GED.
2. Experience working in a campground or in a guest/customer service position.
3. Prior experience working in an outdoor environment and in a variety of weather conditions.
4. General maintenance knowledge and experience.
5. Basic first aid certification, OFA3 is an asset.
6. Ability to work autonomously with minimal supervision.
7. Must be 19 years of age or older.
8. Current Criminal Records check.

SKILLS & ABILITIES:

1. Proven problem solving and prioritization skills.
2. Strong interpersonal and communication skills in English, both written and verbal required.
3. Able to work independently and resourcefully in a remote location.
4. Ability to respond quickly and responsibly to emergencies.
5. Ability to communicate effectively with staff and guests.
6. Organization skills and attention to detail.
7. Able to work collaboratively and cohesively with co-workers, supervisor, and manager.
8. Reliable and dedicated.

Please note: A current criminal records check will be required as part of the hiring process.