Overnight Assistant Manager

Homes Alive Pets; Kelowna; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Overnight Assistant Manager to support store operations and enhance customer experiences. This role involves coaching team members, overseeing inventory management, and ensuring high-quality customer service. The ideal candidate will possess strong leadership skills and a solid background in retail. Join a dynamic team that believes in a higher standard for pet care and values every life, creating a positive impact in the community. If you are passionate about pets and retail, this opportunity is perfect for you.

Benefits

Dental Care

Disability Insurance

Extended Health Care

Life Insurance

Paid Time Off

Vision Care

Qualifications

• 2+ years experience in retail or similar fields.
• Management experience is an asset.

Responsibilities

• Oversee store staff and delegate responsibilities.
• Maintain customer service excellence in every aspect of the store.
• Manage inventory and ensure proper stock levels.

Skills

Customer Service

Inventory Management

Leadership

Time Management

Attention to Detail

Education

2+ years in Retail

Management Experience

Job description

Why Homes Alive Pets?

This isn't your average pet store. You'll feel it when you walk through our door. It's more than beautifully-designed locations and friendly staff – it's a belief in a higher standard for pet care. Our stores are community hubs – somewhere to come and share an experience with your pet.

You'll immediately notice a refreshing shopping experience at Homes Alive because we take a brand-agnostic, knowledge-over-upselling approach. Rather than pushing a certain product or feeling pressured to meet sales quotas, our team's attention is solely focused on getting to know you and your pet and empowering you to make confident decisions.

Our mission is to add value to every life. When we say every life, we include guests and their pets. Employees and co-workers. Brand reps and vendors. Even our communities.

There is life all around us, and it is our mission to add value qualitatively and quantitatively. In the qualitative sense, it is our mission to elevate every life as important and worthwhile. In the quantitative sense, and in the context of our business, it is also our mission to add value, discounts, and a fair balance of price and quality for our guests. This is how we will make a positive impact in our communities and world.

Job Title

Overnight Assistant Manager

Direct Report

Store Manager

Department

Store Operations

Location

2024 Harvey Ave Kelowna, BC V1Y 8J8

Summary

The Overnight Assistant Manager supports the Store Manager in managing the operations and performance of their designated Homes Alive Pets store. The Overnight Assistant Manager is responsible for helping coach team members, ensuring that the customer experience is optimal, and stepping in where they are needed.

To achieve success as an Overnight Assistant Manager, you should possess experience and knowledge in customer service, staffing, and managing inventory.

Qualifications

• 2+ years of experience in retail, grocery, or restaurant.
• Possessing management experience is an asset.
  
  

Core Competencies

• Demonstrated leadership. Ability to coach and develop people to succeed and flourish in their roles.
• Strong business acumen. To know how to grow and develop the business by effective prioritization and critical thinking.
• Resilience. Ability to remain calm and navigate through high stress situations.
  
  

Behaviour & Skills

• Excellent time management & organization
• Excellent attention to detail
• Excellent teamwork & collaborative abilities
• Excellent customer service
• Experience management of inventory & merchandising
• Trustworthy & positive attitude
• Possess a Class 5 Driver's License
  
  

Job Responsibilities

Top Priorities

• Overseeing store staff and properly delegating responsibilities.
• Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
• Maintain customer service excellence in every aspect of the store, including store appearance, staff-customer interactions, display of merchandise, product placement, story layout, and selling procedures.
  
  

General Responsibilities

• Ensuring high quality presentation of floor inventory, including making sure that product is organized and fully stocked.
• Recording inventory shrinkage and completing write-off documentation.
• Managing customer returns and submitting credits to head office.
• Overseeing accuracy in sales tags, signage, and promotions.
• Performing annual store inventory reviews.
• Other reasonable duties as identified by the Store Manger.
  
  

A Day in the Life of an Overnight Assistant Manager

Each day as an Overnight Assistant Manager will be dynamic and unique. A typical day will begin with you opening the store and checking in with the staff to make sure that everything is running smoothly. Next, you will likely spend some time reviewing inventory levels, making sure that the store has sufficient inventory and that every shelf is fully stocked. Throughout the day you will also spend time assisting customers, answering questions, and helping address any concerns they may have. You may also need oversee training a new staff member.

Schedule

• Full-time (40 hrs/week)
• Overnight; 10 PM – 6 AM
  
  

Compensation

• $$22-24. Wage commensurate with experience.
  
  

Benefits.

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• Vision care