Overlander Mountain Lodge Jasper AB Front Desk Manager

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is looking for a dedicated Front Desk Manager to lead operations at a busy dental office. This role is essential for creating a welcoming environment for patients while efficiently managing administrative tasks. The ideal candidate will have strong organizational skills, attention to detail, and a customer-oriented mindset. You will be responsible for greeting patients, managing appointments, and ensuring smooth communication between staff and patients. Join a team where your contributions will significantly impact patient experiences and operational flow, all while working in a supportive and dynamic environment.

Benefits

Dental care

Extended health care

Overtime pay

Qualifications

• 2+ years of experience in a front desk or clerical role, ideally in a dental or healthcare setting.
• Strong organizational and multitasking skills in a fast-paced environment.

Responsibilities

• Greet and assist patients, ensuring a positive first impression.
• Manage front desk operations, including scheduling and patient inquiries.
• Maintain organized patient records and front desk area.

Skills

Organizational Skills

Customer Service

Data Entry

Interpersonal Skills

Proofreading

Multitasking

Communication Skills

Education

Experience in Front Desk or Clerical Role

Fluent English

Driving License With a Reliable Vehicle

Tools

Google Suite

Phone Systems

Job description

Overlander Mountain Lodge
27010 Highway 16, Jasper, AB
$20–$23 an hour - Permanent, Full-time

Job details

Pay: $20–$23 an hour
Job type: Permanent, Full-time
Shift and schedule: 8 hour shift, Overtime, Weekends as needed

Location: 27010 Highway 16, Jasper, AB

Benefits: Pulled from the full job description
Dental care
Extended health care

Overview: We are seeking a dedicated and organized Front Desk Manager to oversee the daily operations of our front desk at a busy dental office. The ideal candidate will possess strong organizational skills, attention to detail, and a customer-oriented mindset. This role is crucial in ensuring a welcoming environment for patients while managing administrative tasks efficiently.

Responsibilities:

1. Greet and assist patients upon arrival, ensuring a positive first impression.
2. Manage front desk operations, including scheduling appointments and handling patient inquiries.
3. Perform data entry tasks accurately, maintaining up-to-date patient records.
4. Utilize phone systems effectively to manage incoming calls and communicate with patients and staff.
5. Proofread documents and correspondence to ensure accuracy and professionalism.
6. Coordinate with dental staff to streamline patient flow and enhance service delivery.
7. Maintain an organized front desk area, ensuring all materials are stocked and accessible.
8. Utilize Google Suite for scheduling, communication, and documentation purposes.
9. Assist in training new front desk clerks on procedures and best practices.

Requirements:

1. Previous experience in a front desk or clerical role is preferred, ideally within a dental or healthcare setting.
2. Strong organizational skills with the ability to multitask effectively in a fast-paced environment.
3. Proficiency in data entry with attention to detail for accurate record keeping.
4. Familiarity with computer systems and office software, particularly Google Suite applications.
5. Excellent proofreading skills to ensure all communications are clear and error-free.
6. Strong interpersonal skills with the ability to communicate effectively with patients and team members.
7. Experience with phone systems is essential for managing patient communications efficiently.

Join our team as a Front Desk Manager where you will play an integral role in creating a welcoming atmosphere for our patients while ensuring smooth operational flow at our dental office.

Job Types: Full-time, Permanent
Pay: $20.00-$23.00 per hour
Additional pay: Overtime pay
Benefits: Dental care, Extended health care

Schedule: 8 hour shift, Day shift, Evening shift, Every Weekend, Holidays, Monday to Friday, Morning shift, Night shift, On call, Overtime, Weekends as needed

Ability to commute/relocate: Jasper, AB: reliably commute or plan to relocate before starting work (required)

Experience: Front Desk: 2 years (required)
Language: Fluent English (required)
Licence/Certification: Driving License With a Reliable Vehicle (required)

Work Location: In person