Ovation (High-Net-Worth) Claims Specialist

Aviva plc; Vancouver; Hybrid; CAD 65,000 - 94,000; Full time

Job summary

A leading insurance company is seeking an experienced Ovation (High-Net-Worth) Claims Specialist in Vancouver. In this hybrid role, you will primarily focus on property claims, conduct reviews, support customers, and train team members. The ideal candidate will have over 5 years in property loss handling and a solid understanding of claims adjusting practices. Competitive salary and benefits are on offer.

Benefits

Bonuses

Health benefits

Flexible vacation policy

Wellness initiatives

Qualifications

• Minimum 5+ years of experience in a senior property loss handling role.
• Experience adjusting Auto PD claims across Canada.
• Proven track record of handling large losses (>150K).
• Bilingualism and adjusting licenses for Quebec and Atlantic provinces are assets.

Responsibilities

• Support Ovation Claims, primarily focusing on Property line of claims.
• Conduct reviews and claims studies to reduce costs.
• Collaborate with Ovation UW and Risk Management to identify trends.
• Train team members and assist with file reviews.

Skills

5+ years of experience in a senior property loss handling role

Experience adjusting Auto PD claims across Canada

Proven track record of handling large losses (>150K)

Excellent public speaking and presentation skills

Solid understanding of claims adjusting practices

Education

Post-secondary education or working toward CIP/FCIP certification

Tools

Xactimate software

Job description

Ovation (High-Net-Worth) Claims Specialist

Apply locations: Vancouver | Posted on: Posted Yesterday | Job requisition id: R-156934

Individually we are people, but together we are Aviva. Our core values are Care, Commitment, Community, and Confidence.

We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist for a hybrid role, offering flexibility and collaboration.

Responsibilities:

• Support Ovation Claims, primarily focusing on Property line of claims, with some Automobile claims as needed.
• Assess damages related to structural repairs and emergency mitigation.
• Ensure an effective control environment, focusing on scope, repair quality, and customer experience.
• Conduct reviews and claims studies to reduce costs and improve efficiency while maintaining high customer service standards.
• Provide service within their region and others, utilizing best practices and Xactware expertise.
• Handle assigned claims and serve as a resource across Canada for claims handling and coverage.
• Read and interpret scopes and estimates from contractors, provide feedback, and initiate actions.
• Train team members and assist with file reviews.
• Support the CAT team in coordinating responses for Ovation customers and brokers.
• Collaborate with Ovation UW and Risk Management to identify trends and risks.
• Work with Anti-Fraud team on suspected fraud claims.
• Establish relationships with internal and external adjusting partners and vendors.

Qualifications:

• Minimum 5+ years of experience in a senior property loss handling role.
• Experience adjusting Auto PD claims across Canada.
• Post-secondary education or working toward CIP/FCIP certification.
• Proven track record of handling large losses (>150K).
• Experience reviewing estimates using Xactimate software.
• Excellent public speaking and presentation skills for high-profile clients.
• Solid understanding of claims adjusting practices.
• Bilingualism and adjusting licenses for Quebec and Atlantic provinces are assets.

Compensation and Benefits:

• Salary range: $65,500 - $93,500, determined by experience and skills.
• Rewards include bonuses, retirement plans, health benefits, wellness and volunteer programs.
• Opportunities for career development and professional education.
• Flexible vacation policy with optional extra days.
• Programs promoting diversity and inclusion.
• Wellness initiatives supporting physical and mental health.
• Hybrid work model.

Note: AI tools may be used in recruitment. Accommodations are available for employees with disabilities.

LI-MP1 #LI-Hybrid

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