Ovation (High-Net-Worth) Claims Specialist

Aviva Canada; Markham; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

An established industry player is seeking an experienced Ovation Claims Specialist to join their dynamic team. This hybrid role offers the flexibility of working both remotely and in-office, focusing on property and automobile claims. You will support claims processing, assess damages, and ensure high-quality service while collaborating with various teams across Canada. With a competitive salary and a comprehensive rewards package, this opportunity is perfect for those looking to grow in a supportive and inclusive environment. If you have a passion for claims adjusting and excel in a collaborative setting, this role is for you.

Benefits

Competitive salary

Bonus and retirement plans

Health benefits

Wellness programs

Flexible vacation policy

Career development support

Inclusive programs for diversity

Qualifications

• 5+ years of experience in property loss claims handling.
• Experience with large loss claims over $150K.

Responsibilities

• Support Ovation Claims, focusing on Property and Automobile claims.
• Conduct reviews to reduce costs while ensuring excellent customer service.

Skills

Claims Handling

Public Speaking

Xactimate Software

Bilingualism

Education

Post-secondary education

CIP/FCIP certification

Tools

Xactware

Job description

Ovation (High-Net-Worth) Claims Specialist

Join us to apply for the Ovation (High-Net-Worth) Claims Specialist role at Aviva Canada.

About the Role

We are seeking an experienced Ovation (High-Net-Worth) Claims Specialist. This role will be hybrid, offering the flexibility of working both remotely and in-office.

Responsibilities

1. Support Ovation Claims, primarily focusing on Property claims, with some Automobile claims as needed.
2. Assess damages related to structural repairs and emergency mitigation.
3. Ensure an effective control environment focusing on scope, repair quality, and customer experience.
4. Conduct reviews and claims studies to reduce costs and improve efficiency while maintaining excellent customer service.
5. Provide regional service and leverage best practices and expertise in Xactware.
6. Handle assigned claims and serve as a resource for shared Ovation Claims resources across Canada.
7. Interpret scopes and estimates from contractors, provide feedback, and initiate actions.
8. Train team members and assist with file reviews.
9. Support the CAT team in coordinating responses for Ovation customers and brokers.
10. Collaborate with Ovation UW and Risk Management to identify trends and risks.
11. Work with Anti-Fraud teams on suspected fraud claims.
12. Establish relationships with internal and external adjusting partners and vendors.

Qualifications

1. Minimum 5+ years of experience handling property loss claims in a senior role.
2. Experience adjusting Auto PD claims across Canada.
3. Post-secondary education or working towards CIP/FCIP certification.
4. Proven experience handling large losses (> $150K).
5. Experience with Xactimate software for reviewing estimates.
6. Excellent public speaking and presentation skills.
7. Strong understanding of claims adjusting practices.
8. Bilingualism and adjusting licenses for Quebec and Atlantic provinces are assets.

Benefits

1. Competitive salary, determined by experience and skills.
2. Rewards package including bonus, retirement plans, health benefits, and wellness programs.
3. Career development and professional education support.
4. Flexible vacation policy with purchase options.
5. Inclusive programs supporting diversity and inclusion.
6. Wellness programs promoting physical and mental health.
7. Hybrid work model.

Additional Information

We may use AI tools during recruitment. This position is posted internally and externally. Accommodations are available for applicants with disabilities throughout employment.

Job Details

• Senior level: Mid-Senior
• Type: Full-time
• Function: Finance and Sales
• Industry: Insurance