Outside Service Scheduler

WolseleyCanada; Calgary; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading wholesale distributor in Calgary is seeking a customer service coordinator to manage service-related communications and scheduling. This role requires excellent communication skills and organizational abilities to ensure outstanding service delivery. Enjoy a supportive work culture, from regular business hours to fully paid benefits from day one. Ideal candidates will have experience in mechanical service coordination and a passion for customer service.

Benefits

Full benefits from day one

Career development and training opportunities

Paid vacation and sick time

Employee discounts on plumbing and HVAC products

Qualifications

• Prior experience in coordinating services for a mechanical services company is a valuable asset.
• Willingness to contribute towards a dynamic team environment dedicated to customer service excellence.

Responsibilities

• Employ a professional and solutions focused manner in all communication with customers.
• Monitor and respond promptly to all incoming service-related emails and phone calls.
• Create work orders in dispatch software.
• Schedule Field Service jobs and coordinate timing and resources.
• Send daily job details to Field Service staff prior to site visits.

Skills

Excellent verbal and written communication skills

Strong organizational skills

Attention to detail

Proficiency with Microsoft Outlook

Ability to collaborate effectively

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

James Electric Motor Services Ltd. is a Western Canadian industry leader in providing replacements, repairs, installation, maintenance and retrofits for pumps, electric motors, fans and blowers. For over 50 years, James Electric has been a customer driven organization that strives to provide excellent customer service, quality parts, service and repairs from our Calgary based facility.

What’s in it for you?

• Regular business hours Monday to Friday Business hours of 8:00 – 4:30 Monday to Friday
• Benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance review and profit sharing
• Employee discounts on top brands of plumbing and HVAC/R products at Wolseley Canada
• Education reimbursement for employees
• Employee referral program
• Annual safety boot reimbursement

What You Will Do: Employer Expectations:

• Employ a professional and solutions focussed manner in all communication with customers.
• Monitor and respond promptly to all incoming service-related emails and phone calls.
• Create work orders in dispatch software that include accurate customer contact details, clear problem descriptions, and all relevant equipment nameplate information.
• Schedule Field Service jobs by entering them into the dispatching calendar, and coordinate timing and resources with internal teams.
• Arrange for necessary tools, equipment, and delivery logistics, including coordinating in-house delivery drivers.
• Send daily job details and work orders to Field Service staff prior to site visits.
• Keep customers informed with timely updates on job status and progress.
• Support the Service Coordinator Team Lead with the preparation of customer quotes.

What You Will Bring: Beneficial Attributes:

• Excellent verbal and written communication skills with a friendly, professional demeanor.
• Strong organizational skills and the ability to manage multiple customers’ priorities effectively.
• Attention to detail and accuracy in data entry and documentation.
• Proficiency with Microsoft Outlook and experience working with calendar scheduling tools.
• Sufficient computer experience to allow for training on proprietary software
• Ability to collaborate effectively across departments and coordinate logistics.
• Willingness to contribute towards a dynamic team environment dedicated to customer service excellence.

• Prior experience in coordinating services for a mechanical services company, delegation of labour resources or a dispatching role will be considered a valuable asset.

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.