Outside Sales- Parts & Service- Refuse Equipment

Federal Signal Corporation; Toronto; Hybrid; CAD 80,000 - 120,000; Full time

Benefits offered by this job

Group Benefits paid 100%

Vacation & Paid Personal days

Employer Matching Retirement Savings

Job summary

Joe Johnson Equipment is seeking a Parts and Service Support Representative to grow parts and service sales for refuse product lines across Ontario. You will act as a champion for refuse products, support a diverse customer base, and develop relationships through visits, quotations, and demonstrations.

The role requires 3+ years in a customer service-related position, strong MS Office and CRM skills, and willingness to travel daily within the territory.

Qualifications

• 3+ years’ experience in a Customer Service Representative role or related position.
• Experience using MS Office Suite, with focus on Word and Excel.
• Experience using a Customer Relationship Management (CRM) software.

Responsibilities

• Service existing accounts and maintain continuous customer communication.
• Prospect and assess territory for potential new customers.
• Promote and sell product lines throughout the territory.
• Prepare quotations and follow up on sales; process orders.
• Organize parts delivery and assist with customer needs.

Skills

Customer service

MS Office

CRM software

Sales forecasting

Territory sales

Heavy equipment

Communication skills

Education

Post-Secondary Diploma in Business Administration or Sales

Tools

Microsoft Excel

MS Word

Job description

Ontario

The Parts and Service Support Representative - Refuse (“PSSR”) is responsible for driving parts and service sales growth for our refuse product lines within the territory. This role will act as a champion and subject expert for our refuse products, and their activities will provide support to a diverse portfolio of existing and new refuse customers. Typical activities will include calling on/visiting customers, prospecting new customers, developing relationships, preparing estimates, providing product demonstrations and acting as a solutions-provider to customers.

What You’ll Do

• Service existing accounts and ensure effective and continuous customer communication/ interaction
• Prospect and assess territory for potential new customers
• Promote and sell represented product lines throughout the territory
• Prepare quotations for customers, follow up on sales and process orders
• Organize parts delivery (and deliver when required)
• Support credit control by tracking and collecting customer receivables
• Acquire and update customer information to ensure up to date customer database
• Establish a visit plan and schedule weekly
• Conduct regular visits to customers’ job site/ field to inspect machines/ fleets and leverage parts sales opportunities by offering reliable solutions to customers’ requirement
• Promote promotional products and campaigns
• Determine customer needs through communicating available service or products, listen to customer concerns, and develop a service solution to best serve the customer
• Remain knowledgeable of company’s products, market and industry trends, competitors, and leading customer strategies
• Analyze current sales, determine additional areas for potential sales, develop strategies to acquire those sales
• Produce territory analysis reports on applicable market
• Conduct daily/ weekly prospecting parts calls
• Log all calls and communications with customers to allow for seamless customer support
• Develop and present parts packages to customers
• Proactively seek opportunities for new sales growth
• Increase year over year part sales growth, parts gross margin and diversification in product and customer base
• Collaborate with Sales and Service departments to ensure effective and seamless customer support within the territory for overall JJE solutions
• Complete additional tasks as assigned

Total Rewards

• Anticipated Compensation Range: $80,000.00-$120,000.00 – comprised of a base salary and quarterly bonus opportunity. Actual compensation will be based on skills, experience, qualifications, and market conditions.
• Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
• Vacation & Paid Personal days
• Employer Matching Retirement Savings Plan

Position Details

• Location: GTA or Southwestern Ontario
• Status: Full-time, Permanent
• Position Type: Salaried position
• Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.
• Vacancy Type: Existing Vacancy
• Travel: Daily travel required within assigned territory

What You Bring

• 3+ years’ experience in a Customer Service Representative role or a related position
• Experience using MS Office Suite, with a focus on Microsoft Word and Excel
• Experience using a Customer Relationship Management (CRM) software
• Experience analyzing current sales and forecasting future sales
• Experience developing sales strategies
• Previous exposure to a heavy equipment environment is preferred
• Relevant experience may include; Product Support Manager, Refuse Equipment Specialist, Parts Technician, Parts Advisor, Territory Sales Representative, Refuse Repair Mechanic etc.
• Strong technical skills and mechanical abilities
• Must have strong verbal and written communication
• Strong sales and customer service skills
• Strong understanding of sales processes
• Self-motivated, results-orientated and motivated to exceed targets

Additional Requirements

• Post-Secondary Diploma in Business Administration, Sales, a related program OR equivalent experience
• Valid Class G driver’s license and a driving record that is satisfactory to the Company, as a requirement of the position
• Successful completion of job-related reference checks, credential verification, driver's abstract review, and any other background screening reasonably required for the position and conducted in accordance with applicable legislation.

Work Environment

• Combination of remote work, customer sites, and occasional office presence
• Exposure to industrial environments, including noise, moving equipment, and outdoor weather conditions
• Work performed at municipal sites and repair facilities

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values

Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

Joe Johnson Equipment is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs. We are committed to employment equity and encouraging applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment and selection process in accordance with applicable human rights and accessibility legislation.