Outside Parts & Service Representative - Material Handling

Brandt Group of Companies; Cambridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking an Outside Parts & Service Representative to drive sales and enhance customer satisfaction in Cambridge. This exciting role involves developing strong customer relationships, promoting Material Handling parts and services, and providing after-sales support. The ideal candidate will engage in prospecting new accounts, implementing territory plans, and collaborating with management to maximize sales potential. If you are passionate about sales and customer service, this is a fantastic opportunity to make a significant impact in a dynamic environment.

Qualifications

• Proven sales experience with a focus on customer satisfaction.
• Ability to develop and maintain strong customer relationships.

Responsibilities

• Promote and sell Material Handling parts and services to customers.
• Develop and maintain relationships to increase sales and satisfaction.

Skills

Customer Relationship Management

Sales Skills

Prospecting

Communication Skills

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Cambridge location.

This is an outside sales position responsible for promoting and selling Material Handling parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

1. Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction.
2. Assist the Parts & Service departments to increase profitability and performance.
3. Regularly prospect and cold call new accounts to discuss new promotions and programs.
4. Implement yearly territory plan including a customer target list to maximize sales potential.
5. Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month.
6. Keep customers current on new products and services.
7. Develop prospective customers with a goal of 2 per month.
8. Follow-up with customers on unit and machine performance.
9. Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required.
10. Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies.
11. Gather competitive product and pricing information and supply to management.
12. Participate in all required training and development opportunities.
13. Follow up on customer concerns and communicate effectively to the appropriate Management Team.
14. Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle.
15. Other duties as assigned.