Outside Parts & Service Representative

Brandt Group of Companies; Sault Ste. Marie; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Outside Parts & Service Representative for their Sault Ste. Marie location. The role involves promoting heavy equipment parts and services, providing after-sales support, and maintaining strong customer relationships. This position aims to drive sales and enhance customer satisfaction through proactive outreach and strategic planning.

Qualifications

• Experience in outside sales, particularly in heavy equipment.
• Ability to develop and maintain customer relationships.
• Strong communication and organizational skills.

Responsibilities

• Develop and maintain relationships with customers to increase sales.
• Prospect and cold call new accounts regularly.
• Visit customers a minimum of once per month.

Skills

Customer Relationship Management

Sales Strategies

Cold Calling

Communication

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Sault Ste. Marie region reporting to our Sudbury Construction & Forestry location.

This is an outside sales position responsible for promoting and selling Heavy Equipment parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned