Outside Parts & Service Representative

Brandt Group of Companies; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading manufacturing firm in Edmonton is seeking an Outside Parts & Service Representative to enhance customer satisfaction and drive sales. This role involves maintaining relationships, implementing territory plans, and supporting service departments. Ideal candidates will demonstrate strong sales capabilities and a proactive approach toward customer management. Competitive compensation and development opportunities are provided.

Responsibilities

• Develop and maintain strong relationships with new and existing customers.
• Assist the Parts & Service departments to increase profitability.
• Regularly prospect and cold call new accounts.
• Implement yearly territory plan to maximize sales potential.
• Visit customers in Area of Responsibility at least once a month.
• Keep customers current on new products and services.
• Develop prospective customers, targeting two per month.
• Follow-up with customers on unit and machine performance.
• Maintain database records related to each customer.
• Work cooperatively with management to meet budget goals.
• Gather competitive product and pricing information.
• Participate in all required training and development opportunities.
• Follow up on customer concerns and communicate effectively.
• Maintain cleanliness and inventory for the company vehicle.

Job description

Brandt is currently seeking an Outside Parts & Service Representative for our Edmonton.

This is an outside sales position responsible for promoting and selling Material Handling parts and service, as well as providing after sales support to new and existing customers.

Duties & Responsibilities

• Develop and maintain strong relationships with new and existing customers with the goal of increasing sales and customer satisfaction
• Assist the Parts & Service departments to increase profitability and performance
• Regularly prospect and cold call new accounts to discuss new promotions and programs
• Implement yearly territory plan including a customer target list to maximize sales potential
• Visit customers in Area of Responsibility (AOR); a minimum of 1 visit per month
• Keep customers current on new products and services
• Develop prospective customers with a goal of 2 per month
• Follow-up with customers on unit and machine performance
• Maintain and utilize the database records related to each customer including sales meetings, opportunities, quotes, notes, and any other documentation as required
• Work cooperatively with management to meet and maximize budget goals and expand customer base by presenting and implementing new marketing strategies
• Gather competitive product and pricing information and supply to management
• Participate in all required training and development opportunities
• Follow up on customer concerns and communicate effectively to the appropriate Management Team
• Maintain cleanliness, scheduled maintenance, and inventory for the company vehicle
• Other duties as assigned