Outside Account Manager

Midfield Valve & Supply; Sarnia; On-site; CAD 60,000 - 80,000; Full time

Job summary

A national distributor of plumbing products is seeking an Outside Account Manager in Sarnia, Canada. This position involves developing customer relationships, ensuring customer satisfaction, and managing sales processes. Candidates should possess strong customer service skills and have a minimum of 2 years of relevant experience. A competitive salary, growth opportunities, and a supportive work environment are offered.

Benefits

Competitive salary

Growth potential

Pension plan participation

Work-life balance

Qualifications

• Minimum of 2 years of experience in customer service or sales.
• Valid driver's license with a clean abstract.
• Ability to work independently with tight deadlines.

Responsibilities

• Develop and maintain strong customer relationships.
• Prospect and identify new customers.
• Process orders and resolve customer issues.

Skills

Customer service skills

Verbal communication

Relationship building

Time management

Proficiency in Microsoft Office

Education

College degree or equivalent work experience

Job description

Overview

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. We are committed to sustainable solutions and empowering our team members to act like owners and innovate to deliver excellence in customer service.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. You will have the opportunity to continually develop your skills through ongoing training, and to work alongside passionate colleagues with diverse backgrounds and experiences.

Why Join Our Team

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We provide endless opportunities for growth in a culture that supports you every step of the way.

In addition, we will offer you

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

Role

As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier.

Responsibilities

• Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and develop and maintain strong relationships to generate and close profitable sales
• Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects
• Lead and own the sales process including producing sales call reports, territory planning and growth targets
• Analyze customer data, develop and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre
• Process orders, quotes, job packages and any other sales functions required
• Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre
• Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate changes in the customer’s business that might affect credit standing
• Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions
• Understand and follow all safety regulations at all customer locations as well as at the Profit Centre
• Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team

Qualifications

• College and / or University degree, or equivalent relevant work experience
• A minimum of 2 years of experience with customer service or counter sales
• Valid driver’s license with a clean driver’s abstract
• Proficient in the use of Microsoft Office software
• Outstanding customer service and verbal communication skills
• Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer
• Ability to gain comprehensive knowledge of product and value-added services
• Excellent relationship building skills with customers, vendors, and teammates
• Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects
• Ability to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Able to learn how to operate material handling equipment

Preferred Skills

• Previous experience with or knowledge of industrial pipe, valve, and fitting products sold at the Profit Centre

Additional Information

Salary Range : $12,345

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact .