Outreach Worker (Term, Part Time)

Westbank First Nation Inc.; Westbank First Nation #9; On-site; CAD 41,000 - 52,000; Full time

Job summary

Westbank First Nation is seeking an Outreach Worker to collaborate with the Wellness Team to deliver holistic, trauma-informed services for individuals and families. The role emphasizes community-based outreach, harm reduction, crisis intervention, and navigation of resources with strong relationship-building within the syilx community.

The position supports access to housing, healthcare, and basic needs, and requires a diploma in a relevant field with experience in mental health or wellness.

Qualifications

• Diploma in Social Work, Psychology, Mental Health, Human Services, or related field.
• Minimum 1 year in mental health/wellness or relevant certificate.
• Experience in outreach, harm reduction, and/or mental health services.

Responsibilities

• Provide outreach, education, prevention and intervention within the community.
• Distribute harm reduction supplies and educate safer use practices.
• Administer and train Naloxone use.
• Respond to crises and provide immediate support.
• Assist clients in accessing housing, shelter, food, transportation, healthcare.

Skills

Harm reduction

Mental health

Interpersonal skills

Communication

Case management

Organizational skills

Confidentiality

Crisis intervention

Non-judgmental approach

Team collaboration

Education

Diploma in Social Work

Related field certificate

Tools

Microsoft Office

Job description

Located within the traditional unceded territory of the syilx people, Westbank First Nation is a progressive and prosperous self-governing First Nation. The Okanagan Valley truly has it all, including a great climate, stunning scenery, world-class ski resorts, golf courses, wineries and beaches.
Westbank First Nation values diversity and we are committed to creating a healthy, strong and vibrant community through programs and services that promote physical, mental, emotional and spiritual well‑being and healing. Come join our team and become part of an innovative and rewarding place to work.

This position is available to WFN members and internal applicants only.

POSITION SUMMARY

Under the direction of the Wellness Manager, the Outreach Worker works collaboratively as part of the Wellness Team to deliver services tailored to meet client needs. The Outreach Worker provides individual and family‑centered, strengths‑based, and trauma‑informed interventions that support holistic wellness.
The Outreach Worker is responsible for providing community‑based outreach, including harm reduction services, crisis intervention, education, and system navigation. This role builds trusting relationships with community members, supports access to resources, and facilitates psychoeducational and culturally relevant programming. The Outreach Worker will be familiar with community services and resources and work closely with internal and external partners to ensure coordinated care.

EDUCATION/EXPERIENCE

• Minimum of a diploma in Social Work, Psychology, Mental Health, Human Services, or a related field (or an equivalent combination of education and experience)
• Minimum of one (1) year of experience in mental health and/or wellness, or completion of a relevant certificate program
• Experience in outreach, harm reduction, and/or mental health services
• Experience working in a First Nations community setting is an asset
• Equivalent combination of education, training and experience may be considered

REQUIREMENTS

• Criminal Record Check with Vulnerable Sector Search with results acceptable to WFN
• Must be able to lift up to 50 pounds
• Maintains a high level of confidentiality and uses discretion on all matters relating to the affairs of the Westbank First Nation
• First Aid and CPR Certification
• Mental Health First Aid and Crisis Intervention Training preferred
• Ability to work flexible hours, including evenings and weekends

JOB DUTIES/RESPONSIBILTIES

• Provides outreach, education, prevention, and intervention services within the community
• Distributes harm reduction supplies and provides education on safer use practices
• Administers and provides training on Naloxone use
• Responds to crisis situations and provides immediate support and intervention
• Assists clients in accessing basic needs, including housing, shelter, food, transportation, and healthcare
• Provides advocacy and system navigation support to individuals and families
• Facilitates referrals to appropriate internal and external services and treatment programs
• Participates in Wrap Around System of Care and coordinated care planning
• Establishes and maintains trusting relationships with clients through regular contact
• Promotes culturally appropriate programming, including recreational, social, and cultural activities
• Networks with internal departments and external agencies to support client needs
• Collaborate with multidisciplinary team members to ensure continuity of care
• Maintains accurate, confidential client files and documentation
• Tracks service statistics and contribute to monthly program reports
• Performs general administrative duties and supports program development as required
• Ensures compliance with organizational policies, procedures, and confidentiality standards
• Performs other related duties as required and directed by the Wellness Manager

KNOWLEDGE/SKILLS/ABILITIES

• Strong understanding of harm reduction principles and practices
• Knowledge of mental health, substance use, and holistic wellness approaches
• Understanding of intergenerational trauma, grief and loss, and the impacts of marginalization
• Knowledge of Indigenous culture, traditions, and culturally grounded approaches to healing
• Familiarity with Wrap Around and integrated systems of care
• Ability to build strong, respectful, and trusting relationships
• Demonstrated compassion, patience, and non‑judgmental approach
• Strong communication, interpersonal, and conflict resolution skills
• Ability to work independently and as part of a team
• Strong organizational, time management, and administrative skills
• Working knowledge of assessment tools and case management practices
• Proficiency in Microsoft Office applications
• Ability to maintain confidentiality and professional boundaries

The median hourly wage for this position is $33.88

This is a term position with an end date of March 31, 2027

While we recognize the value of diversity in the workplace and welcome applications from people of all backgrounds, preference will be provided to qualified WFN Members & Indigenous applicants.