Outreach Assistant

Society for the Prevention of Cruelty to Animals shelters; Vancouver; On-site; CAD 30,000 - 60,000; Part time

Job summary

The British Columbia SPCA is seeking an Outreach Assistant for its Pet Food Bank in Vancouver. This role involves supporting food bank operations, engaging with clients and volunteers, and ensuring smooth operation. Ideal candidates should possess a background in animal care, excellent communication skills, and a valid driver's license. Join a compassionate team making a difference in the lives of animals and their guardians.

Qualifications

• Requires 3 years' experience in working with people and animals.
• Training and experience in animal behaviour and/or social work considered assets.
• Valid Class N or 5 BC Drivers’ License and driver's abstract needed.

Responsibilities

• Supports operation of Vancouver’s Pet Food Bank by coordinating with food donors.
• Engages clients, answering questions and providing resources as needed.
• Records food bank statistics and ensures site cleanliness.

Skills

Communication

Organizational skills

Interpersonal skills

Conflict resolution

Customer service

Education

Training in animal care

Tools

MS Office Excel

Computer Skills – Windows

Job description

Job Description

Posted Friday, June 6, 2025 at 10:00 AM | Expires Thursday, January 1, 2026 at 10:59 AM

If you are up for the challenge and would like to be considered for this position, we would like to hear from you. The British Columbia Society for the Prevention of Cruelty to Animals (BC SPCA) is looking to fill the following career opportunity:

STATUS: Permanent; Part-Time

SHIFT: 14 hours per week

CLASSIFICATION: Exempt

We welcome diversity, value differences, and foster inclusion in our employment practices.Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values .

The BC SPCA is a dynamic organization with facilities and services across the province of BC. Join an expanding team in an exciting time of change in an organization that makes a difference! Please read below for additional details and let us know if you have the skills and experience we are looking for by submitting your application.

About the Position:

Reporting directly to the Outreach Specialist – Outreach Programs, the Outreach Assistant - Food Bank Services, supports the operation of Vancouver’s Pet Food Bank by coordinating with food donors, BC SPCA Vancouver Branch, BC SPCA Vancouver Animal Hospital and Jacob’s Well providing on-site supervision to practicum students and volunteers, and performing all related administrative functions.

Some specific duties:

• Creates a welcoming and a safe environment for clients and volunteers alike.
• Engages clients, answering questions and providing resources as needed.
• Records and supervises volunteers recording information such as:
• Statistics on visitors and distributed - food, litter, nail trims, etc.
• Supplies / needs for weekly pet food bank
• Liaises with Jacob’s Well on site, ensuring volunteers and clients follow and respect JW policies and protocols as well as ensuring site is left clean following weekly food bank.
• Supports, and coordinates food bank volunteers and UBC practicum students, including scheduling, training & supervision; provides supplies and equipment as necessary.
• Acts as liaison between Outreach Specialist – Outreach Programs, and Vancouver BC SPCA Branch and BC SPCA Vancouver Animal Hospital.
• Inform Outreach Specialist about periods of absence
• Perform nail trims and de-matting shaves on cats, dogs, and small animals as required
• Pack, load and transport animal supplies and food to and from food bank location and community partners.
• Coordinate vehicle repairs in the event of vehicle damage
• Drive BC SPCA vehicle to the DTES as part of the food bank program
• Make recommendations to improve efficiency and reach of the pet food bank program
• Participate in Outreach Team meetings

Administration:

• Ensures records and weekly Vancouver Food Bank numbers are recorded and maintained.
• Troubleshoots any issues with recording as required.
• Ensures Food Bank

Qualifications you need to have:

• Training in animal care plus 3 years’ experience in working with people and animals; or an equivalent combination of education and experience
• Training and experience in animal behaviour and/or social work are considered to be assets
• Ability to work independently and implement policy and procedures
• Ability to identify and deescalate potential conflict
• Excellent communication, organizational and interpersonal skills
• A positive attitude and an empathetic approach to customer service for a diverse audience
• Physical ability to lift/push/pull heavy objects
• Ability to work Mondays and Tuesdays on a weekly basis
• Computer Skills – Windows, MS Office Excel
• Valid Class N or 5 BC Drivers’ License and driver’s abstract
• Philosophical harmony with the vision, mission and strategic directions of the BC SPCA

How to apply:

If you are interested in joining our team and are legally entitled to work in Canada, we would like to hear from you. Click on apply now or use the link to apply https://spca.bc.ca/about-us/careers/

We thank you for your interest in the BC SPCA, however; only candidates selected for an interview will be contacted. No telephone calls, please.

The BC SPCA is a Registered Charity BN 11881 9036 RR0001