Outreach and Engagement Specialist - Commission for Complaint for Telecom-Television Services

Join Our Team as an Outreach and Engagement Specialist!

Job Type: Permanent, Full-Time

Expected Compensation: $80,000 - $85,000 per year + Excellent Benefits

Role: New Role

Are you ready to make a difference in the telecommunications landscape?

At the Commission for Complaints for Telecom-television Services (CCTS), our goal is to provide impartial, fair and effective complaint resolution services, data and insights to telecom and TV consumers and service providers. We offer a free service to Canadians, and we need professionals like you to help us uphold our commitment to fairness and accountability.

Why CCTS?

At the CCTS, we believe in the power of connection - both in the services we deliver and the talents we cultivate. We are more than just a dispute resolution company; we are innovators, and problem-solvers dedicated to ensuring positive experiences for telecommunication and TV consumers and service providers. If you are looking to make a real impact in a dynamic environment, you have come to the right place!

Your Role:

As an Outreach and Engagement Specialist, you will play a key role in stakeholder engagement efforts at the CCTS. Your networking and outreach skills will be put to the test as you proactively seek out and lead engagement activities to increase access and awareness of the CCTS’ services. Reporting to the Manager, Stakeholder Affairs, you will gain hands-on experience developing and maintaining strong relationships with key stakeholders, including consumers, consumer advocacy organizations, civil society, and civic leadership. You will proactively identify opportunities for improved and additional outreach, implement strategies to enhance engagement and support collaborative initiatives to grow consumer awareness of our services.

Stakeholder Engagement & Outreach

1. Prepare and execute engagement strategies to build relationships directly with key stakeholders, including community organizations and various levels of government.
2. Independently and proactively research, identify and implement opportunities to enhance public awareness of our services, particularly with communities who may be harder to reach or barriers to awareness and access.
3. Spearhead outreach efforts and nurture and grow relationships and partnership opportunities, including proactive communication with senior-level representatives at organizations and not-for-profits.
4. Coordinate stakeholder-led collaborations, such as webinars and grassroots awareness initiatives.
5. Represent the organization in public forums, ensuring our engagement efforts are inclusive and responsive to community needs.
6. Act as a liaison between stakeholders and internal teams, ensuring concerns and feedback are effectively communicated, raising unusual matters and organizational commitments to management.
7. Support the development of outreach materials that are accessible, inclusive, and culturally relevant.
8. Develop and prepare materials including presentation decks, word documents, trackers, reports, and other key deliverables for internal and external distribution.
9. Assist Director and Manager with special projects and initiatives as required.

Coordination & Administration

1. Maintain accurate records of stakeholder interactions and engagement activities to ensure transparency and accountability.
2. Lead the planning and execution of stakeholder events, workshops, and meetings, including logistics coordination.
3. Monitor and assess engagement efforts, identifying areas for improvement and refining outreach strategies accordingly.
4. Prepare and present reports and presentations summarizing engagement outcomes and recommendations to senior management.
5. Other duties may be reasonably assigned.

Our Ideal Candidate:

Are you ready to unleash your potential in this role? If you are a stakeholder engagement specialist with hands-on experience developing and maintaining relationships with stakeholders, then you might be the right fit for this position! You are a self-starter who uses your keen attention to detail to manage multiple priorities with deadlines. You use your dazzling communication skills to foster and build relationships with stakeholders at all levels, both internally and with the public. You are a natural problem-solver, who is comfortable both working independently, and involving others (where appropriate). Most importantly – you have solid judgement in decision making and act with the highest degree of ethics, integrity and professionalism.

Must-Have Magic:

1. A minimum of 3 years of experience in Stakeholder relations or comparable working experience in a complex and dynamic environment.
2. A bachelor’s degree in business administration, communications and public affairs, political science or related field, or an equivalent combination of education and experience.
3. Two or more years of proven experience of implementing projects within one or more equity-seeking communities.
4. Experience proactively networking, building relationships, and conducting presentations an excellent understanding of positive stakeholder engagement.
5. Experience engaging with underrepresented and equity-seeking communities, and coordinating, collaborating and engaging with various stakeholder groups.
6. A proven ability to communicate effectively and with a high degree of tact with external stakeholders who have diverse and varying needs.
7. Demonstrated experience coordinating and leading online engagement activities for stakeholder relations and public awareness growth.
8. Experience leading or facilitating small group discussions or consultation processes, coordinating, collaborating and engaging with various stakeholder groups.
9. Demonstrated experience with CRM tools or database management, project management applications and have effectively used Microsoft Office (Outlook, PowerPoint and Excel).
10. An understanding of the telecommunications and television industries would be considered an asset.
11. Fluency in English and French, with excellent written and oral communications skills, and the ability to convey complex information clearly, and in a diplomatic and unbiased manner.

How to Apply:

Are you ready to embark on an exciting journey?

Be sure to polish your résumé and write a compelling cover letter to take advantage of this opportunity! Only candidates selected for an interview will be contacted. Your path to making a meaningful impact starts here.

Accommodation:

At CCTS, we value an accessible and inclusive hiring process for all applicants, including those with disabilities. If you need accommodations, please let us know by emailing hr-rh@ccts-cprst.ca when you submit your application. We request at least one business day's notice before interviews or tests. Your comfort and accessibility are our priority, and we aim to support all applicants in showcasing their talents.

Commitment to Diversity Equity and Inclusion:

At CCTS, we are dedicated to building a diverse and equitable workforce that reflects the communities we serve. We believe diversity strengthens our organization and enhances our ability to meet the needs of those we support. We are committed to providing equal employment opportunities for all, without discrimination based on race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We promote practices that celebrate the unique perspectives of everyone and invite applicants from all backgrounds to help us create a welcoming environment where all contributions are valued.