Outlet, Store Manager

Wayfair; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

Wayfair is seeking an Outlet Store Manager for their Burlington location. This role involves leading a team to provide exceptional customer experiences, managing store operations, and driving sales growth. Candidates should possess strong leadership and sales skills, with a focus on team development and customer satisfaction.

Qualifications

• Experience in retail management and customer service.
• Ability to lead and motivate a team.

Responsibilities

• Lead customer experience and manage store operations.
• Recruit and develop high-performing teams.
• Use sales analytics to drive profitability.

Skills

Leadership

Customer Service

Sales

Team Building

Job description

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The position is based in Burlington, Ontario

Come join the team that is reinventing home! Wayfair is hiring a General Store Manager for our returns Outlet retail store! If you are looking for rapid growth, constant learning, and dynamic challenges, Wayfair’s Outlet store might be the future home for your career.

What you’ll do:

1. Lead and create a best-in-class customer experience by connecting customers with the world's biggest and best home online assortment in our stores.
2. Master our brand story and communicate it professionally and polished.
3. Handle impromptu visits from press, investors, or stakeholders effectively.
4. Provide leadership to meet or exceed sales, payroll, and expense goals.
5. Maintain leadership presence through effective floor management and resource allocation.
6. Identify customer needs and balance operational requirements to meet standards.
7. Build a high-performing, customer-centric team across all channels.
8. Motivate and train associates in sales, customer service, operations, and product knowledge.
9. Foster a culture of accountability and continuous feedback.
10. Recruit, hire, and retain a salesforce that delights customers and drives sales.
11. Develop team skills and talent for succession planning.
12. Build a talent pipeline to meet sales and customer experience goals.
13. Manage store operations, inventory, and visual merchandising standards.
14. Use sales analytics to drive profitability and growth.
15. Develop and implement a long-term growth, visitation, and profitability plan.
16. Lead with good judgment, ethics, security, and compliance.
17. Promote a resolution-oriented environment.
18. Identify opportunities for process improvement and innovation.
19. Assess competition and retail trends to inform strategies.
20. Live by and guide the team with our People Principles.

Physical Requirements:

1. Stand, walk, talk, and hear frequently.
2. Handle, feel, reach with hands and arms regularly.
3. Occasionally sit; climb, balance; stoop, kneel, crouch, crawl; lift/move up to 50 lbs.
4. Visual abilities include close, distance, color, peripheral, depth perception, and focus adjustment.

Work Schedule:

Schedules vary due to retail nature; schedules are provided at least 2 weeks in advance with opportunities to trade shifts.

About Wayfair Inc.

Wayfair is a leading online home goods retailer, committed to innovation, growth, and diversity. We value every voice and are an equal opportunity employer. Our privacy policy is available [here](https://www.wayfair.com/careers/privacy).