Outlet Server

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 24,000 - 25,000; Part time

Benefits offered by this job

Work environment

Shift variety

Growth opportunities

Paid time off

Health/dental plan options

Pension plan

Job summary

Gateway Rama Resort is seeking experienced Outlet Servers to join the Food & Beverage team, delivering unique dining experiences. You will manage tables, take orders, and provide exceptional service across outlets and banquets as needed.

Candidate should have 1 year of customer service experience, POS proficiency, wine knowledge, and a willingness to work varied shifts. Smart Serve certification is required or obtainable.

Qualifications

• 1 year direct customer service experience in a fast paced environment.
• Ability to use POS and tender own transactions with accuracy.
• Wine service knowledge and beverage product familiarity.
• Reliable and dependable work ethic.
• Excellent verbal English communication skills.
• Excellent time management and multi-tasking in a high-volume environment.
• Must be able to lift 2–44 lbs and stand for long periods.
• French language skills (verbal/written) are an asset.
• Smart Serve certification or ability to obtain it.

Responsibilities

• Set tables and maintain proper table maintenance.
• Take menu orders and serve food and beverages to guests.
• Provide superior customer service and respond to inquiries promptly.
• Adhere to restaurant standards of service and etiquette.
• Comply with Liquor License Act and casino policies.
• Maintain professional grooming and appearance.
• Promote positive coworker relations and teamwork.
• Operate POS system and tender transactions as scheduled.
• Perform other duties as assigned based on outlet needs.

Skills

Customer service

POS usage

Wine service

English communication

Time management

Multitasking

Physical endurance

French (asset)

Smart Serve

Tools

POS system

Job description

Description

Position at Casino Rama Resort

Job Type: Part-Time

Wages: Start Rate/520 Hour Rate: $17.60; 1-Year Rate: $18.43

Shifts: DATHU/FRI

Vacancies: 1

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

Casino Rama is looking for experienced, customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers. As an Outlet Server at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of our other outlets as well as in banquets.

Key Responsibilities

• Set tables and maintain proper table maintenance;
• Take menu orders and serve food and beverage to guests;
• Directly or indirectly provide for superior customer service; respond to customer’s inquires in a timely and professional manner; satisfy customer requests within established rules of etiquette;
• Understand and adhere to restaurant specific standards of service;
• Comply with Liquor License Act and adhere to all Casino Rama Policies and Procedures;
• Maintain a professional appearance as per company grooming policy;
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times;
• Work in cooperation with supervisor and other co-workers and promote excellent employee relations with co-workers;
• Be responsible to self-tender and use a P.O.S. system depending on the outlet scheduled;
• Perform other duties as required and based on the needs of the outlet to which assigned.

What You Bring

• 1 year direct customer service experience in a fast paced environment, similar position preferred;
• Ability to use P.O.S (Point of Sale) and tender own transactions with accuracy;
• Previous experience and knowledge of wine service and beverage products;
• Reliable and dependable work ethic;
• Excellent verbal English communication skills;
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
• Must be able to carry out essential duties that require frequent lifting of dishes, trays, cutlery & other related service products from 2-44 lbs.;
• Must be able to withstand frequent use of hands, wrists, arms, shoulders and back to grip, carry, lift, balance and extend in order to provide service;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• French language skills (verbal and written) are an asset
• Must have or be able to acquire Smart Serve certification.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.