Outlet Manager

Job Category: F&B Service & Administration

Requisition Number: GERAN003813

Posted: March 26, 2025

Employment Type: Full-Time

Locations

Showing 1 location

The Outlet Manager will oversee all front of house Food and beverage operations including café, rooftop, meeting spaces, lobby bar and room service. Develop and maintain new Event Business for the hotel.

YOUR ROLE

• Ensure that all banquet events, meetings, café, lobby bar and room service operate successfully and are individually profitable.
• Coach and train employees reflecting Groupe Germain service standards.
• Provide guidance and operational support to the team.
• Manage recruitment, interviewing, onboarding, training, development and performance management of the staff.
• Conduct quarterly talent reviews.
• Conduct quarterly departmental communication meetings.
• Manage payroll, banking and staff gratuities.
• Attend BEO, Operations, department head meetings as required.
• Schedule staff and management according to business levels.
• Maintain inventories and ensure equipment is in working order.
• Ensure quality levels and maintain quality standards in production, service, and guest satisfaction.
• Develop action plan to achieve productivity targets.
• Develop action plan for efficient execution of events.
• Set up and maintain safe working conditions and practices.
• Liaise regularly with other departments.
• Organise food and beverage events, promotions and advertising.
• Other work-related tasks as per manager’s request.

YOUR PROFILE

• Minimum three years’ experience in a role with direct personnel supervision.
• Proven ability to plan and organize events effectively, with an acute sense of time management and attention to detail.
• Assertive, professional and positive with proven ability to develop and lead in a team environment.
• Excellent interpersonal & communication skills, outgoing, friendly, persuasive personality.
• Good understanding of current licensing and employment laws.
• Knowledge of food hygiene and health and safety regulations.
• Knowledge of sales and marketing techniques.

WHAT WE OFFER

• A percentage of the group insurance is paid by the employer for full-time employees.
• Promotional rate to discover Germain Hôtels properties through Canada.
• Opportunities to develop your career within a growing company across Canada.
• Access to the hotel gym.
• Employee referral program.
• Employee Assistance Program for team members and their family.