Outlet Greeter - Match Eatery & Public House

Gateway Casinos and Entertainment Limited; Rama; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dynamic Outlet Greeter to join their vibrant Food & Beverage team. This role offers an exciting opportunity to create memorable dining experiences for guests, ensuring top-notch service and a welcoming atmosphere. As part of a diverse and engaging team, you will thrive in a fast-paced environment, where your skills in customer service and communication will shine. With a commitment to employee growth and a fun workplace culture, this position is perfect for those who love to interact with people and contribute to a positive dining experience. Join us and be part of a rewarding journey in the gaming and entertainment sector!

Qualifications

• Previous experience in customer service preferred.
• Must have excellent verbal communication skills in English.

Responsibilities

• Provide superior customer service and maintain professionalism.
• Direct guest flow and manage restaurant seating efficiently.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Teamwork

Education

High School Diploma

Tools

Smart Serve Certification

Job description

Job Type: Part-Time
Wages: Start Rate: $18.04; 520 Hour Rate: $20.30; 1-Year Rate: $22.55

Job Title/Classification:

Outlet Greeter

Department:

Match Eatery & Public House

Employment Type:

Part-Time

Shift Assignment

Day, Wed/Thu OFF / Day, Thu/Fri OFF

# of Vacancies:

2

Posting Date:

February 26, 2025

Application Deadline:

March 5, 2025

IMPORTANT: Bargaining unit members will be considered first for this position. Successful applicant must possess the skill, ability and knowledge required to perform this position.

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio. A multi-pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway's proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada. Further information is available at www.gatewaycasinos.com.

Why Work For Us

Gateway celebrates and empowers those employees who made it all possible. A career at Gateway means great people, a great atmosphere and career advancement opportunities across our locations. Our employees thrive with ongoing training and leadership programs for all while working in an engaging and fun environment. Join us today!

The Position

Casino Rama is looking for customer-oriented, service professionals to join our Food & Beverage team in providing unique dining experiences to our customers! As an Outlet Greeter at Casino Rama you can expect to have a primary outlet, but also work based upon your service skill level in any of the ten (10) outlets as well in banquets. This approach aids in maximizing the hours of C.R.E.W. members and provides an opportunity for growth and development.

Key Responsibilities

• Maintain a professional appearance adhering to company and department grooming policy;
• Maintain a high level of professionalism, positive demeanor, service and phone etiquette at all times;
• Directly or indirectly provide for superior customer service and promote excellent employee relations with co-workers;
• Problem solve any potential guest or crew complaints and alert management on issues that need further follow up;
• Recognize and use guest name at all times;
• Seat guests in a pleasant manner following the standards set forth by the department;
• Control guest flow of seating in the restaurant;
• Comply with all coupon and comp policies, sequences and steps of service for seating guests, handling/maintaining restaurant reservations, controlling flow and communication with VIP;
• Maintain cleanliness of restaurant lobby areas;
• Assist in all areas of the restaurant as needed to ensure guest satisfaction and support teamwork;
• Be knowledgeable about the daily activities in the Hotel and the Casino;
• Be knowledgeable of all menu items offered in the restaurant;
• Help maintain an organized, safe and clean outlet;
• Performs other duties as assigned.

What You’ll Require

• Previous customer service experience in a fast paced environment in a similar role preferred;
• Ability to present an outgoing, confident and personable attitude at all times;
• Reliable and dependable work ethic;
• Excellent verbal English communication skills; Ability to read and write in English;
• Excellent time management skills; must have the ability to efficiently and calmly multi-task in a high volume, fast paced work environment;
• Must be able to carry out essential duties that include occasional lifting of dishes, trays, cutlery and other related service products from 2-44 lbs.;
• Ability to walk and stand for prolonged periods (regular work shift 8 hours);
• Must have or be able to acquire Smart Serve certification;
• Understanding of guest flow and restaurant operations an asset.
• French language skills (verbal and written) are an asset

What Is Next

Love what you see so far? For the best chance to hear from us, apply within 7 days of the posting date. Not the right fit this time? Follow us on our careers social media pages!

**Gateway will post/recruit in accordance with the terms and conditions of applicable Collective Agreements

Gateway is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

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