Outbound Manager

ROBINSON; Calgary; Presencial; CAD 110.000 - 140.000; Jornada completa

Descripción de la vacante

ROBINSON is seeking an Outbound Manager reporting to the Director, Distribution Operations to lead and optimize outbound warehouse operations, including order fulfillment, picking, packing, staging, loading, shipping, and delivery coordination.

You will plan daily workflows, staffing, and resources to meet service and productivity targets, monitor KPIs, coach teams, and collaborate with Inventory, Sales, Customer Service, and Transportation to resolve issues and continuously improve performance.

Formación

• 5+ years in warehouse/logistics with 3+ years leading teams.
• Strong knowledge of order fulfillment, shipping and transportation coordination.
• Ability to lead, coach and develop high-performing teams and drive results.
• Experience using WMS, RF scanners and Microsoft Office.
• Experience with Transportation Management Tools is an asset.
• Analytical, data-driven with KPI experience to boost productivity.
• Strong health and safety, regulatory compliance knowledge.
• Forklift and material handling experience; wholesale distribution asset.

Responsabilidades

• Lead outbound warehouse operations including order fulfillment, shipping, and delivery coordination.
• Plan daily workflows, staffing, resources to meet service and productivity goals.
• Monitor performance metrics and drive continuous improvement in efficiency, accuracy, and service levels.
• Collaborate with Inventory, Sales, Customer Service, Supply Chain, and Transportation teams to resolve issues and ensure seamless order execution.
• Lead, coach, and develop warehouse team members while fostering accountability and engagement.
• Champion health and safety, ensuring compliance with policies and legislation.
• Support operational planning, cost control, and ongoing process improvements.
• Perform other duties as assigned by the Director, Distribution Operations.

Conocimientos

Leadership

Analytical thinking

Problem solving

Communication

Prioritization

Team coaching

Herramientas

WMS

RF scanners

Microsoft Office

Transportation Management Tools

Descripción del empleo

Reporting to the Director, Distribution Operations the Outbound Manager is responsible for leading and optimizing all outbound warehouse operations, including order fulfillment, picking, packing, staging, loading, shipping, and delivery coordination activities. This role ensures customer orders are processed safely, accurately, and efficiently while meeting operational, service, and productivity targets.

What You Will Do

• Lead and oversee all outbound warehouse operations, including order fulfillment, shipping, and delivery coordination.
• Plan and manage daily workflows, staffing, and resources to meet customer service, productivity, and operational goals.
• Monitor performance metrics and drive continuous improvement in efficiency, accuracy, and service levels.
• Collaborate with Inventory, Sales, Customer Service, Supply Chain, and Transportation teams to resolve issues and ensure seamless order execution.
• Lead, coach, and develop warehouse team members while fostering a culture of accountability, collaboration, and engagement.
• Champion health and safety, ensuring compliance with company policies, procedures, and applicable legislation.
• Support operational planning, cost control, and ongoing process improvements to optimize warehouse performance.
• Perform other duties as assigned by the Director, Distribution Operations.

About You

• 5+ years of progressive experience in warehouse, distribution, logistics, or supply chain operations, with 3+ years leading teams in a fast-paced environment.
• Strong knowledge of order fulfillment, shipping, transportation coordination, and warehouse operations.
• Proven ability to lead, coach, and develop high-performing teams while driving accountability and results.
• Experience using Warehouse Management Systems (WMS), RF scanners, and Microsoft Office required.
• Experience using Transportation Management Tools an asset
• Analytical and data-driven, with experience using KPIs to improve productivity, efficiency, and service levels.
• Strong problem-solving, organizational, and prioritization skills with the ability to manage competing demands.
• Solid understanding of health and safety practices, regulatory compliance, and customer service requirements.
• Forklift and material handling equipment experience required; wholesale distribution industry experience is considered an asset.