Outbound Logistics Business Manager

Vistaprint; Lakeshore; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Vistaprint in Canada seeks a logistics specialist to own the performance of our outbound shipping network across the USA, Canada and Mexico, ensuring on-time delivery and customer satisfaction.

You'll lead strategic improvements, manage carrier relationships, and partner with analytics teams to optimize costs and service levels within a fast-paced, technology-driven environment.

Qualifications

• Post-secondary education in Logistics, Business/Analytics, or a related management field.
• 5-7 years of relevant professional experience in logistics, transportation, supply chain, or related field.
• Experience managing logistics operations and external transportation partners with accountability for service, cost, performance.

Responsibilities

• Own the performance of outbound shipping network across USA, Canada, and Mexico.
• Lead Quarterly Business Reviews with logistics partners to meet SLAs.
• Develop and execute improvement actions to build a more resilient network.
• Leverage shipping software and data analytics to gain insights and drive projects.
• Collaborate cross-functionally on shipping system initiatives and cost management with Global Procurement.

Education

Post-secondary education in Logistics, Business/Analytics, or a related management field

Job description

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Are you driven to solve complex logistical puzzles and build strategic partnerships that deliver excellence? At Vistaprint, the North American Logistics department is the critical link between our production facilities and our customers across the USA, Canada and Mexico. We are looking for a logistics specialist who is ready to own the performance of our outbound shipping network, ensuring millions of customized products arrive on time, every time. This isn’t just about moving parcels; it’s about delivering customer delight and driving a core part of our eCommerce success.

How You'll Make an Impact:

Instead of just managing tasks, you will work as part of a small dedicated team to drive strategy and innovation. As part of this team you will be empowered to steer the performance of our parcel carriers in the USA and Canada, balancing delivery service, cost, and risk.

Drive Carrier Excellence:

Manage and elevate our logistics partners by leading Quarterly Business Reviews (QBRs) and ensuring they meet and exceed their Service Level Agreements (SLAs).

Be a Catalyst for Improvement:

Lead the charge in developing and executing improvement actions, both internally and with our external partners, to build a more resilient and efficient network. You'll research issues, perform root cause analyses, and work cross-functionally to prevent them from recurring.

Innovate with Data and Technology:

This role offers the chance to work with complex, previously unsolved problems. You will leverage shipping software, data systems, and analytics to gain deeper insights into our business. You'll also provide project leadership on shipping system initiatives that could involve leveraging AI and predictive analytics to optimize our network.

Steer High-Stakes Projects:

Manage key internal logistics projects, such as implementing new carriers or launching new delivery solutions in collaboration with other Vistaprint teams.

Ensure Financial and Operational Integrity:

You will support regular cost management routines, from budget reviews to invoice reconciliation, and partner with Global Procurement on shipping tenders.

What You Need:

You are more than a task manager; you are a strategic thinker and a change agent.

Post-secondary education in Logistics, Business/Analytics, or a related management field.

5-7 years of relevant professional experience in logistics, transportation, supply chain, or a related field.

Demonstrated experience managing logistics operations and/or external transportation partners, with accountability for service, cost, performance, and continuous improvement

Comfort with shipping software and experience working with data systems, analytics teams, and development of reporting enhancements to improve insights and visibility into the business.

Possesses a relentless drive to quantitatively understand the factors influencing logistics service, cost, and risks.

Experience in the small-parcel carrier industry, co-creating solutions with carrier partners.

Is comfortable working with shipping software and data systems, and collaborating with analytics teams to enhance business visibility.

Has proven experience in a project environment with deep knowledge of problem-solving

Is an excellent communicator, both written and oral, capable of presenting complex information to various stakeholders.

Brings tenacity, energy, and leadership experience to drive meaningful change in a dynamic environment.

Why You'll Love Working at Vistaprint:

We are an ever-changing, technology-driven company where your ideas truly count. We thrive on an enterprising, results-oriented culture and provide the support you need to succeed.

Solve Novel Challenges:

You'll have the chance to tackle complex problems that have never been encountered before, giving you a unique opportunity to innovate.

Accelerate Your Growth:

You will be exposed to a wide range of projects, work alongside amazingly talented colleagues, and solve a diverse set of problems that will help you grow and learn continuously.

Thrive in an Amazing Team:

You will work with people who are as energetic, smart, and driven as you are. We’ve got an incredible team, and we thrive off of each other—and we know you will too.

Excellent Rewards:

We offer good working conditions and a comprehensive benefits/perks package designed to support you personally and professionally.

Commitment to Diversity, Equity, & Inclusion

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires

Important:

• Vista is committed to a fair and transparent hiring process. Vista uses artificial intelligence to screen, assess or select applicants for interview. At no time does Vista use artificial intelligence to conduct interviews or interact with candidates.
• This job posting is for an existing vacancy

Compensation:

Vista is committed to transparent and competitive compensation. In alignment with our compensation philosophy, the target hiring range is based on total cash compensation. The actual salary offered will depend on factors such as education, training, and experience. Vista offers a comprehensive benefits package, including health, wealth and wellness programs, as well as long-term equity incentives, subject to eligibility.

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