OTB MUTUELS TELLER (H)

PENN Entertainment; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company in the gaming industry where you can thrive in a fast-paced environment. This role offers the chance to engage with diverse customers, ensuring their transactions are handled efficiently and with a smile. You will be responsible for cash handling, ticketing, and providing top-notch customer service while maintaining compliance with industry regulations. With opportunities for growth and a commitment to community values, this position is perfect for those looking to make a difference while enjoying their work. If you are ready to be part of an exciting team, this is the place for you!

Qualifications

• Must be at least 18 years old and have a high school diploma.
• Six months of related experience preferred.

Responsibilities

• Handle customer transactions and provide friendly service.
• Ensure compliance with age verification and cash handling.

Skills

Customer Service

Basic Math Skills

Verbal Communication

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Windows

Microsoft Excel

Microsoft Word

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

Don’t just work. Work Happy.

A career in gaming? At Hollywood CasinoHotel & Raceway think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

WE LOVE OUR WORK.

• Enters customers' transactions into computer and issues tickets
• Cashes tickets, cancels tickets and pays out winnings.
• Counts all cash on hand at end of shift to balance to net cash responsibility.
• Provides friendly and efficient guest service.
• Sells vouchers and provides results and summaries as requested.
• Ensures scheduled simulcast races are on designated monitors in the OTB. Using the designated switching system.
• Tellers will punch tickets expeditiously and accurately.
• Tellers will take wagers, count back change and cash winning tickets accurately.
• Tellers will ensure all underage customers remain outside the green line.
• Tellers will ask for proof of age from any guest who appears to be 27 or under and attempts to place a wager (follow Quality Standard “Verify ID for Wagering”).
• Tellers will assist novice wagerers with the wagering process by taking time to place and explain wagers in a friendly and non-intimidating manner.
• Tellers will ensure that guests complete IRS forms as required.
• Tellers will adhere to uniform grooming and appearance standards.
• Tellers will answer or seek answers to all guest questions, including questions regarding the property, products and promotions.
• Other duties may be assigned.

BRING US YOUR BEST.

• Must be a minimum of 18 years of age.
• High School diploma or equivalent.
• Six months related experience and/or training preferred; or equivalent combination of education and experience.
• Must be proficient with Microsoft Windows, Excel and Word.
• Must be able to read and write in English and have good verbal communicating skills.
• Basic math skills such as adding, subtracting, fractions, decimals, percentages etc.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Must be licensed by Maine Harness Racing Commission.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.Follow us.

Equal Opportunity Employer

STARTING SALARY

$16.00 per hour