OS&D/ Office Administrator

Manitoulin Transport; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transportation company in Canada is seeking an individual to manage freight tracing and customer service inquiries. Successful candidates will exhibit exceptional communication and data entry skills while handling various operational tasks. Competitive wages starting at $21.32/hour with opportunities for advancement are offered.

Benefits

Competitive wages starting at $21.32/hour

Comprehensive benefits program

Profit-sharing opportunities

Opportunities for growth and advancement

Qualifications

• Pleasant mannerism required.
• Ability to work unsupervised.
• Knowledge of computers and typing skills are essential.
• Excellent listening and communication skills.
• Knowledge of dangerous goods transportation.

Responsibilities

• Trace missing freight and obtain PODs.
• Handle customer requests via phone or email.
• Report exceptions to customers and other carriers.
• Gather information on delivery issues.
• Provide customer service and escalate issues as needed.

Skills

Organizational skills

Data entry skills

Communication skills

Ability to multitask

Stress management

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.

Job Description

• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers
  
  

Hours -7 AM to 3:30 pm daily

Qualifications

Qualifications

• Pleasant mannerism is required
• Well organized
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Team player
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues
  
  

Forklift experience is an asset

Additional Information

• Competitive Wages starting at $21.32/hour
• Comprehensive Benefits Program
• Profit-Sharing Opportunities
• Opportunities for growth and advancement