OS&D/ Office Administrator

Manitoulin Group of Companies; Saskatoon; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading transportation company in Canada is seeking a dedicated individual for a role focused on tracing freight and managing customer inquiries. Responsibilities include generating reports, handling communication with customers, and addressing issues related to freight. The ideal candidate should have strong data entry and communication skills, with a pleasant and professional demeanor. Starting wages are $21.32/hour, accompanied by a comprehensive benefits package.

Benefits

Comprehensive benefits package

Profit-sharing opportunities

Opportunities for growth and advancement

Qualifications

• Pleasant manner and professional attitude required.
• Proficient in computer use and typing skills necessary.
• Knowledge of dangerous goods transportation preferred.

Responsibilities

• Trace freight and confirm delivery times.
• Generate exception reports for customers.
• Handle customer requests via phone and email.
• Gather information on shortages and damages.
• Respond to customer inquiries promptly.

Skills

Data entry skills

Communication skills

Organization

Team player

Ability to multitask

Job description

Company Description

Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. With 65 years of experience, Manitoulin has developed transportation expertise trusted by clients across various industries.

Job Description

1. Trace freight, including locating missing freight, checking PODs and B/Ls, and confirming delivery times.
2. Generate exception reports for customers with dropped trailers and report to shippers by 0900 the next day.
3. Prepare interline exception reports for partner carriers in the US and Canada, covering both northbound and southbound shipments.
4. Handle customer and terminal requests via phone and email.
5. Gather information on shortages, damages, and other issues, and report common problems to the supervisor.
6. Contact customers to verify damages, shortages, rerouting, or re-delivery, and handle related inquiries.
7. Obtain return authorizations and re-routing approvals from customers, including confirming contact details and terms.
8. Perform camera checks for missing freight.
9. Respond to emails within 45 minutes.
10. Manage upset customers professionally.

Hours: 7 AM to 3:30 PM daily

Qualifications

• Pleasant manner and professional attitude.
• Well organized and able to work independently.
• Proficient in computer use and typing skills.
• Strong data entry, listening, and communication skills.
• Knowledge of dangerous goods transportation is preferred.
• Ability to prioritize, multitask, and handle stressful situations calmly.
• Team player with excellent oral and written communication skills.
• Experience with forklift operation is an asset.

Additional Information

• Starting wages at $21.32/hour.
• Comprehensive benefits package.
• Profit-sharing opportunities.
• Opportunities for growth and advancement.