Orthodontic Integration Specialist

Natural Factors; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm in the orthodontic space is seeking a dynamic Integration Specialist to drive the adoption of its cutting-edge 3D printing technology. In this pivotal role, you will leverage your clinical expertise to build strong relationships with orthodontic practices, providing tailored training and insights to enhance their operations. You will collaborate closely with sales and support teams, ensuring a seamless integration of the LightForce system while staying engaged with industry trends. If you are passionate about technology and eager to make a significant impact in the orthodontic field, this opportunity is perfect for you.

Qualifications

• Clinical certification in dentistry or dental office management experience required.
• 5+ years of relevant experience in health industry, particularly orthodontics.
• Must have a valid driver’s license and willingness to travel.

Responsibilities

• Provide clinical support for onboarding and integration of LightForce systems.
• Build relationships with practice teams to inspire modernization and growth.
• Deliver training and presentations to maximize technology utilization.

Skills

Clinical expertise

Relationship building

Training and presentations

Data analysis

Problem-solving

Consultative approach

Education

Clinical certification in dentistry

5+ years of relevant experience

College degree or equivalent

Job description

About LightForce

LightForce is a 3D printing technology company focused on the orthodontic space. Our digital platform empowers orthodontists with 3D-printed tooth-moving tools. In 2019, we launched our first product - the world's only, fully customized 3D printed bracket system and digital treatment software. We are proud to be one of the fastest growing companies in the industry. Learn more at: www.lf.co

Description

As a LightForce Integration Specialist, you will drive the onboarding, adoption, and growth of the LightForce orthodontic system in practices. You will apply your clinical expertise and understanding of office processes to identify growth opportunities and help practices utilize the LightForce system effectively. Building relationships with doctors and staff, you will provide tailored clinical and operational insights, along with training, to modernize and expand their business using LightForce technology.

Collaborating with the sales team, you will assess each customer's current state, prioritize needs, and develop a work plan to ensure full adoption of the system. You will create and leverage training resources, implement procedures, and maintain a positive customer experience. As a representative of LightForce Orthodontics, you will communicate effectively with customers, internal teams, and leadership.

Essential Duties and Responsibilities

1. Provide clinical support to achieve onboarding and full integration of LightForce in practices.
2. Build positive relationships with practice teams, using a consultative approach to inspire modernization and growth.
3. Deliver clinical training and presentations virtually and in person to maximize technology utilization.
4. Demonstrate leadership with a customer-focused, strategic, results-oriented mindset.
5. Lead and manage new customer onboarding, assist with resource development, and facilitate full integration.
6. Collaborate with sales, marketing, and support teams to prioritize opportunities.
7. Mentor internal and external partners on best practices.
8. Stay engaged with orthodontic organizations to remain current on industry trends.
9. Provide clinical input for product and software development based on industry knowledge.
10. Use data and analytics to support customer decision-making.
11. Coordinate internal resources to optimize customer experience and promote LightForce solutions.
12. Diagnose results, lead triage, and communicate outcomes to leadership.
13. Manage travel bookings and expenses efficiently.
14. Identify and complete critical tasks independently with urgency and creativity.

Education and Experience

• Clinical certification in dentistry (RDH, EF, CDA, RDA, LDA, etc.) or dental office management experience.
• 5+ years of relevant experience in the health industry (orthodontic, dental, practice management).
• College degree or equivalent.

Required Qualifications

• Valid driver’s license and ability to travel up to 75%, covering Western Canada (BC, AB, SK, MB).
• Eagerness to learn, resourcefulness, and ability to influence others.
• Outstanding problem-solving skills and a collaborative team approach.

Preferred Qualifications

• Experience in a corporate environment.
• Experience as a Treatment Coordinator or Practice Manager.
• Experience in sales roles.

Physical Demands

• Regularly required to sit, stand, walk, travel, see, use hands, listen, and speak.

Work Environment

• Primarily in an open office setting, sedentary position.

Reasonable accommodations may be provided for individuals with disabilities to perform essential functions. LightForce Orthodontics is an Equal Opportunity Employer, committed to diversity and inclusion.