ORRO Senior Manager – Strategy and Governance

Manulife Insurance Malaysia; Toronto; Hybrid; CAD 86,000 - 156,000; Full time

Job summary

An established industry player is seeking a Senior Manager for Strategy and Governance to lead critical projects that shape the future of operational risk management. This role offers a unique opportunity to work in a hybrid environment, balancing office presence with remote flexibility. You will drive strategic initiatives, develop executive-level presentations, and collaborate with diverse teams across the organization. Ideal candidates will have extensive project management experience and a strong analytical mindset. Join a forward-thinking company that values growth, inclusion, and well-being, and make a significant impact in the financial services sector.

Benefits

Health Insurance

Dental Insurance

Mental Health Benefits

Vision Insurance

Short- and Long-term Disability

Life Insurance

Pension Plan

Employee Assistance Programs

Generous Paid Time Off

Flexible Working Environment

Qualifications

• 9+ years experience in project management and strategy.
• Ability to develop executive presentations and performance reports.
• Strong understanding of operational risk preferred.

Responsibilities

• Support delivery of ORRO priorities and monitor project progress.
• Develop and maintain delivery roadmaps for strategic initiatives.
• Manage stakeholder relationships and facilitate collaboration.

Skills

Project Management

Strategic Analysis

Communication Skills

Decision-Making

Analytical Skills

Stakeholder Management

Education

University Degree

Tools

Microsoft Project

Jira

Trello

Asana

SharePoint

PowerPoint

Visio

Job description

ORRO Senior Manager – Strategy and Governance page is loaded

ORRO Senior Manager – Strategy and Governance

Apply locations Toronto, Ontario time type Full time posted on Posted Yesterday time left to apply End Date: May 23, 2025 (12 days left to apply) job requisition id JR25030429

This Manager or Senior Manager supports the implementation of ORRO Strategy and Mandate and manages and coordinates various projects of moderate and large scope and complexity through all phases of initiation, development and implementation.

The role will also create and maintains Operational Risk & Resilience Oversight (ORRO) SharePoint sites and JIRA tool and identify useful tools/workflows to enhance communications across teams and businesses. The role also interacts with many stakeholders within risk functions as well as business management across Manulife.

This is aHybridopportunity in our Toronto or Waterloo location where you will come into the office Tues, Wed, Thurs and can work from home on Mon and Fri.

Position Responsibilities:

• Report directly to the Head of ORRO Governance, Reporting and Risk Program Oversight
• Support the delivery of ORRO priorities, develop executive presentation materials and performance reports.
• Monitor industry trends and conduct external research for strategic insights.
• Develop and maintain delivery roadmaps.
• Assist in strategic communications and support internal communication strategies.
• Monitor project progress, identify potential risks, and implement effective mitigation strategies.
• Conduct regular project status meetings and report on project progress to stakeholders and executive management.
• Ensure projects are delivered on time, within scope, and on budget, maintaining high-quality standards.
• Facilitate post-project evaluations to identify lessons learned and implement continuous improvement practices.
• Manage stakeholder relationships by building trust, ensure clear communication, and align project objectives with stakeholder expectations. Act as the primary liaison, facilitating collaboration and resolving conflicts to ensure that stakeholder needs are met and project goals are achieved successfully.

Required Qualifications:

• University degree from reputable university preferred
• Minimum 9 years' experience in Project management, Strategy, Report and analysis
• Tool Proficiency: Advanced use of project management software like Microsoft Project, Jira, Trello, or Asana or traditional project management plans
• Decision-Making: Ability to make informed, timely decisions to keep projects on track.
• Communication Skills: Strong written and verbal skills for reporting, presentations, and facilitating meetings.
• Strong understanding of operational risk is preferred, but not required
• Ability to build and manage relationships with various key internal stakeholders from key contributors to senior executives.
• Experience with developing business case, project overview and dashboard, presentations (highly proficient with powerpoint, visio, etc.)
• Experience with developing and maintaining SharePoint sites and managing ongoing access rights.
• Experience working in a financial institution preferred
• Strong analytical and problem-solving skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$86,250.00 CAD - $155,250.00 CAD

If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.