Organizational Change Manager - Senior

Teckhorizon Inc; Edmonton; Remote; CAD 90,000 - 110,000; Full time

Job summary

A government agency in Alberta is seeking a Senior Organizational Change Manager to join their team. This role involves leading change management and training strategies to support the adoption of new systems. Candidates should have over 5 years of experience in change management, including developing training materials and facilitating sessions. The position is primarily remote, with occasional travel to Edmonton or Calgary for key meetings.

Qualifications

• Minimum 5 years of experience developing and delivering change management strategies.
• At least 1 year working as a Change Manager on CRM or financial systems implementation.
• Experience creating user-friendly training and communication materials.

Responsibilities

• Lead change management and training strategies for system adoption.
• Conduct training needs assessments and track outcomes.
• Develop and manage stakeholder engagement strategies.

Skills

Stakeholder engagement

Training design

Change management

Communication skills

Microsoft Office proficiency

Facilitation skills

Education

Certification in Change Management (e.g., Prosci)

Tools

Microsoft Dynamics 365

SharePoint

Job description

Job Title : Senior Organizational Change Manager

Project Name : OPGT Systems Modernization

Client : Office of the Public Guardian and Trustee (OPGT) Government of Alberta

Location : Remote

Project Overview :

The Government of Alberta's Office of the Public Guardian and Trustee (OPGT) is modernizing its case management and trust administration systems to better serve vulnerable Albertans. The project replaces legacy systems with a Microsoft Dynamics 365-based solution, incorporating both Customer Relationship Management (CRM) and Financial & Operations modules. This transformation requires a structured change management strategy to support over 150 staff across Edmonton and Calgary in adopting new tools, workflows, and business processes.

Role Summary :

The Senior Organizational Change Manager will lead change management and training strategies to support successful system adoption across OPGT. Reporting to the Director, this role will be responsible for stakeholder engagement, communications, training, impact assessments, and post-implementation support to ensure a seamless transition to the new Dynamics 365 platform.

Key Responsibilities :

Stakeholder Engagement & Communications

• Develop and execute stakeholder engagement strategies across all organizational levels.
• Build and maintain strong relationships with business leaders, end users, and project teams.
• Create and manage communication plans, schedules, and audience-specific messaging.
• Design and deliver informative materials (e.g., FAQs, updates, presentations).
• Act as a liaison between stakeholders and the project team, incorporating user feedback into training and communication plans.

Training Design & Delivery

Conduct training needs assessments and gap analyses.

Design and implement blended learning solutions (in-person, virtual, eLearning, train-the-trainer).

Develop user-friendly training content including manuals, guides, video tutorials, and self-paced modules.

Facilitate training sessions for diverse user groups across the organization.

Track and analyze training outcomes and address learning gaps.

Change Impact Analysis & Monitoring

Conduct change impact assessments to understand and mitigate risk.

Define and track change KPIs (e.g., adoption rates, user satisfaction, training completion).

Gather and respond to feedback, resistance, or emerging issues during rollout.

Continuously refine change and training strategies using performance data.

Post-Implementation Support

Coordinate post-go-live support initiatives, including help desk materials and ongoing training.

Ensure sustainable support models are in place for updated systems and processes.

Participate in release planning and support updates to documentation and training materials.

Work Conditions :

Work Location : Primarily remote (within Canada), with occasional travel to Edmonton or Calgary for key meetings or training.

Working Hours : Monday Friday, 08 : 15 16 : 30 (Alberta Time); 7.25 hours / day

Security Requirements :

Must pass a Criminal Record Check and obtain Enhanced Security Clearance , which includes a financial credit check.

Mandatory Qualifications :

Minimum 5 years of experience developing and delivering change management strategies and training programs.

At least 1 year working as a Change Manager on a CRM or financial / accounting systems implementation.

Demonstrated experience :

Creating user-friendly training and communication materials.

Facilitating virtual and in-person training sessions.

Leading stakeholder engagement and managing change impacts.

Certification in Change Management (e.g., Prosci, ACMP, CCMP).

Experience using Microsoft Office (2016 or later) and SharePoint (2016 or later).

Preferred Qualifications :

Experience in the public sector or government environments.

Knowledge of financial / accounting processes and Microsoft Dynamics 365 (CRM & F&O).

Strong record of defining learning outcomes and measuring training effectiveness.

Proven ability to engage with leadership and manage change-related risks.

Skilled in managing multiple stakeholder groups and reporting progress to senior leadership.