Organizational Change Manager and Training Resource

Organizational Change Manager and Training Resource

ARC Business Solutions Inc. is a customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking individuals with experience as an Organizational Change Manager and Training Resource for immediate opportunities. This is for a one year term and the role is hybrid in Calgary.

ROLE: Organizational Change Manager and Training Resource

The successful candidates must possess demonstrated experience in the following areas:

MANDATORY:

• Bachelor's degree in Organizational Development, Business Administration, Education, or a related field
• Prosci Change Manager Certification or equivalent is strongly preferred
• Certifications in CRM systems or training design considered an asset
• 5+ years of experience in OCM and training roles
• Higher education or service-oriented organizations considered a strong asset
• Hands-on experience supporting at least ONE transformational project involving CRM/ERP initiative
• Proven ability to navigate resistance and build in complex, multi-stakeholder environments

Responsibilities:

• Expertise in established OCM frameworks (for e.g. ADKAR, Prosci, Kotter's Change Model)
• Strong facilitation, communication skills, and empathy to manage stakeholder concerns
• Experience designing and delivering training programs, including both in-person and digital learning formats
• Familiarity with CRM systems/ERP systems or other significant enterprise initiatives and their role in service delivery models
• Strategic thinking and problem-solving skills to address complex organizational changes

We offer a competitive salary, profit sharing, share options and a comprehensive benefits package.

We thank all applicants for their interest; however, only candidates considered for interviews will be contacted. We will be conducting interviews immediately.

TO BE CONSIDERED - Please forward your resume clearly displaying reference number RB:OCM in the subject line to hr@arcbus.com.

For more information on ARC, please visit our website at www.arcbus.com.