Organizational Change Management (OCM) Consultant

University of Alberta; Edmonton; Hybrid; CAD 67,000 - 113,000; Full time

Job summary

The University of Alberta seeks an Organizational Change Management (OCM) Consultant to join their Service Innovation team in Edmonton. This role focuses on developing change strategies and training programs to guide the adoption of new processes and technologies, ensuring the organization meets its business objectives. Applicants should possess a Bachelor's Degree in Change Management and significant experience in leading change initiatives.

Benefits

Comprehensive benefits package

Inclusive and accessible hiring process

Qualifications

• 3-5 years of progressive experience in Change Management.
• 1-3 years of leading major change initiatives with proven results.

Responsibilities

• Develop change strategies, communication plans, and roadmaps.
• Identify readiness for change and analyze impacts.
• Design and deliver training materials.

Skills

Change Management

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree or certification(s) in Change Management

Job description

Organizational Change Management (OCM) Consultant

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Organizational Change Management (OCM) Consultant

Competition 2346

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Department Vice-President Finance & Administration - Shared Services Innovation

Salary range $67,731 to $112,811

Posted date May 27, 2025

Closing date June 12, 2025

Position Type Full Time - Operating Funded

Description

This competition is open to all applicants however; internal candidates and applicants who were former employees of the University of Alberta will be given priority consideration before external candidates. Please log in to verify your internal candidate status.

This position is part of the Association of the Academic Staff of the University of Alberta (AASUA).

In accordance with the Temporary Librarian, Administrative and Professional Staff Agreement, this position has a comprehensive benefits package and an annual salary range of $67,731 to $112,811. This position has an initial appointment of one year.

Location - This role is hybrid with a mix of remote and in-person at Enterprise Square, Downtown, Edmonton.

Working at the University of Alberta

The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

Working for Shared Services

Established in 2021, Shared Services is a growing unit responsible for supporting the university in its human resources, finance, and IST administrative processes. We are fortunate to work with faculty, staff, students, alumni, external vendors, and many other third parties. Working with Shared Services means working with a close-knit community of smart, approachable teams who collaborate, exchange knowledge, and identify solutions. Our team of expert problem solvers works with the community to ensure that we meet the end-to-end delivery and service level expectations of our diverse catalogue of services.

Position Summary

We are seeking an energetic, driven, and solution-focused Organizational Change Management (OCM) Consultant to join our Service Innovation team. Reporting to the Manager, Service Innovation, and working closely with project teams, extended leadership, and subject matter experts, your role will be pivotal in helping users understand and adopt the evolving processes and technology that Shared Services oversees.

The OCM Consultant applies specialized knowledge and experience in various change management practices and methodologies to assist process users and other stakeholders to understand and adopt process changes. By working collaboratively as part of a Service Innovation team, the incumbent creates informed change management strategies that include communication and engagement activities, as well as integrating training / development and resistance management to encourage adoption.

The OCM Consultant will play a key role in ensuring new change initiatives introduced into the organization meet business objectives. You will focus on the people side of change including changes to business processes, systems, and technology by creating and implementing program and project-related change management strategies, plans, and processes that maximize business value through employee adoption and usage. You have a high degree of professionalism, diplomacy, independence, flexibility, and exceptional interpersonal skills. You must have proven ability to lead and drive OCM activities, and take initiative in personally delivering on OCM operational goals to achieve successful outcomes.

Duties

• Develop change strategies / plans, communication plans, and roadmaps aligned with organizational goals.
• Identify readiness for change, identify risks and challenges, and analyze change impacts and mitigations.
• Plan, organize and implement change initiatives based on best practice methodologies.
• Identify and define change adoption measures and other metrics to evaluate the effectiveness of change initiatives.
• Assess the learning and training needs of users through engagement sessions / focus groups to support the implementation and sustained adoption of Shared Services process improvements and projects.
• Develop training plans and deliver training to various audiences through a variety of formats.
• Design, develop, and maintain training materials, such as user manuals, quick reference guides, toolkits, procedures, and online modules, using various platforms etc.
• Work with other team members to apply change practices such as communications, engagement, change networks, etc. to promote and sustain enduring change.
• Manage and support multiple projects simultaneously.
• Demonstrate a broad understanding of the internal and external context in which the University and Shared Services operate.
• Proactively identify and interpret information that impacts Shared Services plans.

Minimum Qualifications

• Bachelor's Degree or certification(s) in Change Management (e.g., Prosci, CCMP).
• 3-5 years of progressive experience in Change Management.
• 1-3 years of leading major change initiatives with proven results.

Preferred Qualifications

• Post-secondary experience in organizational change management, human resources, and large enterprise systems (e.g., PeopleSoft).
• Experience and knowledge of project management principles and best practices to enable seamless integration of OCM planning and implementation to align with project scope, schedules and outcomes.

At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.

We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.

All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.

The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.

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Note : This opportunity will be available until midnight June 12, 2025, Edmonton, Alberta local time.

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