Ordering / Scheduling Associate

Durabuilt Windows & Doors; Edmonton; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading window and door manufacturer in Edmonton is seeking a responsible individual to schedule installations and communicate with technicians across Alberta. The ideal candidate has excellent organizational and communication skills, with at least 3 years of office experience. This role offers a positive team atmosphere and competitive wages, along with health and dental benefits.

Benefits

Positive team atmosphere

Competitive wage

Health & dental benefits

Flexible hours

Qualifications

• 3 years experience in an office environment.
• Ability to work both independently and as part of a team.
• Understanding of the geographical areas of Alberta.

Responsibilities

• Schedule window and door installation and service appointments efficiently.
• Communicate with Techs throughout Alberta.
• Respond to customer calls, voicemails, and emails professionally.
• Resolve scheduling conflicts when necessary.
• Order parts for repair work.

Skills

Excellent time management

Organizational skills

Attention to detail

Problem solving skills

Verbal communication skills

Written communication skills

Tools

Computer skills

Job description

Our values are at the core of everything we do!

• Innovative. Think ahead to stay ahead
• Driver. Stay hungry and act with urgency
• Ownership. No excuses. 100% accountability
• Caring. For employees, partners and community
• Individual. We work with great people and expect a lot from them

We are one of Western Canada’s largest window and door manufacturers servicing consumers, contractors, and retailers. Established in 1988 and headquartered in Edmonton, Alberta, it’s not just Durabuilt’s innovative manufacturing and design that places us on the list of Canada’s Best Managed Companies – it’s also our people.

Rewards and Perks

• Positive team atmosphere
• Competitive wage
• Employee status with paid single health & dental benefits
• Monday to Friday, 8:00am – 5:00pm
• Option of flexible hours

Primary Responsibilities

• Schedule window and door installation and service appointments in an efficient manner
• Communicate with our Techs, located throughout Alberta
• Respond to customer calls, voicemails and emails in a professional and timely manner
• Resolve scheduling conflicts when required
• Order parts for repair work
• Send quotes to customer and then follow up to close the sale
• Prepare and maintain various reports
• Generate job completion paperwork and coordinate any outstanding work
• Coordinate overnight stays; book hotels and create purchase orders

Requirements

• Excellent time management and organizational skills
• Ability to multi-task in a fast-paced environment
• Attention to detail and accuracy
• Analytical and problem solving skills
• 3 years experience in an office environment
• Courteous and professional telephone manner
• Excellent verbal and written communication skills
• Proficient computer skills
• Ability to work both independently and as part of a team
• Understanding of the geographical areas of Alberta

Durabuilt Windows & Doors is an equal opportunity employer and offers equitable wage and benefit packages to qualified applicants. Interested candidates should submit their resume and cover letter explaining their interest for this role to [e-mail]. Only candidates selected for the interview process will be contacted. We thank all applicants for their interest.