Order To Cash (OTC) Specialist

Nestlé SA; Mississauga; Hybrid; CAD 45,000 - 70,000; Full time

Job summary

An innovative company seeks an Order to Cash (OTC) Specialist to enhance customer service and optimize order processes. In this hybrid role, you will manage customer orders, resolve disputes, and collaborate with accounts payable to ensure timely payments. Your analytical skills will be vital as you utilize reporting tools to improve performance. This position offers a dynamic work environment where your contributions will directly impact sales success. Join a passionate team dedicated to enriching the lives of pets and their owners while enjoying a range of benefits from day one.

Benefits

Health and dental coverage

Pension plan

Vacation and personal days

Training opportunities

Educational assistance

Gender affirmation benefits

Fertility and surrogacy coverage

Adoption benefits

Discounts

Pet-friendly workplace

Qualifications

• Degree in business or equivalent experience required.
• Ability to handle high-pressure situations.

Responsibilities

• Process new customer sales orders accurately and promptly.
• Resolve customer disputes by analyzing root causes.
• Monitor payment trends and escalate issues to leadership.

Skills

Customer Service

Dispute Resolution

Accounts Receivable

Inventory Management

Bilingual (English and French)

Microsoft Office

Education

University or college degree in business

Tools

SAP

Power BI

Microsoft Power Platform

Job description

Job title: Order To Cash (OTC) Specialist

Location:

Mississauga, ON (2500 Royal Windsor Dr, Mississauga, ON L5J 1K8)

Work Arrangement:

Hybrid

About Us

As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and seek a career with ownership, collaboration, and meaningful work, Nestlé Purina PetCare Canada is the place for you. We produce Canada’s beloved brands including Alpo, Beneful, Beyond, Dog Chow, Cat Chow, Fancy Feast, Friskies, Tidy Cats, Pro Plan, Purina ONE, and more. Join us in enriching the lives of pets and their owners.

What to Expect

As an OTC Specialist, you will execute Order Life Cycle activities in Customer Service, Dispute Resolution, Accounts Receivable, and Vendor Managed Inventory. Your work directly impacts sales performance through monitoring customer orders, optimizing inventory, resolving disputes, and enhancing invoice payment processes.

A Day in the Life

1. Process new customer sales orders accurately and promptly.
2. Monitor sales order progress and escalate issues to ensure on-time delivery and mitigate risks.
3. Resolve customer disputes by analyzing root causes and providing recommendations to relevant teams.
4. Close disputes promptly for accurate financial reporting.
5. Collaborate with customers' accounts payable to collect overdue invoices.
6. Monitor payment trends and escalate issues to leadership.
7. Use Power BI dashboards for reporting and analysis to improve customer performance.

Role Requirements

• University or college degree in a business-related discipline or equivalent experience.
• Ability to handle high-pressure situations.
• Proficiency in Microsoft Office applications.

Preferred Skills

• Bilingual in English and French.
• Knowledge of SAP and Power BI.
• Experience with Microsoft Power Platform tools.
• Additional benefits include health and dental coverage from day one, pension plan, vacation and personal days, training opportunities, educational assistance, gender affirmation benefits, fertility and surrogacy coverage, adoption benefits, discounts, and a pet-friendly workplace.

Additional Information

We encourage prompt applications as we review candidates on a rolling basis. Nestlé Canada is committed to diversity, equity, inclusion, and accessibility. We welcome applicants from all backgrounds and abilities. If accommodations are needed during the recruitment process, please inform Human Resources.