Order Management Representative

Internetwork Expert; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in safety technology is seeking a detail-oriented individual to manage order processing and ensure exceptional customer service. The role involves liaising with various teams and supporting customer needs while maintaining high standards of professionalism. Ideal candidates will possess strong communication skills, business acumen, and experience in customer service.

Qualifications

• Experience in Customer Service and supporting sales teams.
• Strong communication skills and business acumen.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Process product sales orders accurately and timely.
• Liaise with sales and customer success teams.
• Resolve customer concerns proactively.

Skills

Business Acumen

Customer Service

Communication

Organizational Skills

Technical Capacity

Mathematical Skills

Tools

CRM System

Microsoft Word

Microsoft Excel

Google Drive

SharePoint

MS Teams

Outlook

Job description

Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.

General Description:
In this role, you will take on the responsibility of ensuring the timely and accurate processing of orders for Blackline Safety. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining our commitment to exceptional service and reliability for our clients.

Responsibilities:

• Process product sales orders accurately according to standards
• Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers
• Resolve concerns for our internal and external customers
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner
• Be an example of professionalism and high standards
• Support the Client Success team in the renewal of service plans for our existing customers
• Meet customer care goals and service levels for an exceptional customer experience
  
  

Skills & Qualifications:

• Possess strong business acumen
• Understand Credit Card payment processing through an automated system
• Experience with a CRM system
• Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional
• Experience in Customer Service
• Experience supporting a dynamic team of sales professionals
• Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders
• Sound mathematical skills to validate orders and assist our partners with their order inquires
• Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools
• Organized, detail-oriented and can multi-task in a fast-paced environment
• Team player who offers solutions and ideas to continually improve the business
• Proactive in your approach to customer issues
• Outgoing, courteous, ambitious, and present a professional demeanor
• Passion for customer care and understand new technologies
• Go-getter with a positive attitude, wanting to make a difference within your team
• Firm in your delivery of company policies while being empathetic to customers’ demands
  

About Blackline Safety

Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline’s products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com

Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.

Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious