Order Management Representative

Forge Performance Group; Calgary; On-site; CAD 40,000 - 60,000; Full time

Job summary

A technology company in Calgary seeks an Order Management Representative to oversee the processing of orders with exceptional accuracy and attention to detail. The ideal candidate will possess strong business acumen, advanced communication skills, and a passion for customer care. This role involves close interaction with various teams to ensure an exceptional customer experience.

Qualifications

• Strong business acumen and customer service experience required.
• Advanced verbal and written communication skills are essential.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Ensure timely and accurate processing of orders.
• Liaise with sales and customer success teams.
• Support renewal of service plans for customers.

Skills

Business Acumen

Customer Service

Business Communication

Technical Capacity

Mathematical Skills

Organizational Skills

Proactivity

Team Player

Tools

CRM System (Netsuite)

Microsoft Word

Excel

PowerPoint

Google Drive

SharePoint

MS Teams

Outlook

Job description

Forge Performance Group is a Recruitment & Talent Management solutions team located in Calgary, AB. We are dedicated to connecting our clients with highly skilled professionals well-matched to their unique hiring needs, culture, and goals. This opportunity is posted on behalf of one of our clients.

Our client's team is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, they drive innovation, practice resiliency, demonstrate leadership, go the extra mile for their customers, and empower their people to be their best.

General Description:

As an Order Management Representative, you will take on the responsibility of ensuring the timely and accurate processing of orders. This entails managing each order from inception to completion, confirming that all details are correct and that deadlines are met. Your attention to detail and organizational skills will play a significant role in maintaining our commitment to exceptional service and reliability for our clients.

Responsibilities:

• Process product sales orders accurately according to standards.
• Liaise with the Regional Sales Managers, the Client Success team, the Production & Shipping teams as well as our Distributors & Customers.
• Resolve concerns for our internal and external customers.
• Provide information to our customers via e-mails and phone-calls in a proactive, prompt, and professional manner.
• Be an example of professionalism and high standards.
• Support the Client Success team in the renewal of service plans for our existing customers.
• Meet customer care goals and service levels for an exceptional customer experience.

Skills & Qualifications:

• Possess strong business acumen.
• Understand Credit Card payment processing through an automated system.
• Experience with a CRM system (Netsuite is considered an asset).
• Demonstrate advanced verbal and written business communication skills that are clear, concise, courteous, and professional.
• Experience in Customer Service.
• Experience supporting a dynamic team of sales professionals.
• Technical capacity, able to understand our products to effectively assist in the accurate and timely processing of product orders.
• Sound mathematical skills to validate orders and assist our partners with their order inquires.
• Computer literate including Microsoft Word, Excel, Power Point, Google Drive, SharePoint MS Teams, Outlook, Remote working communication tools.
• Organized, detail-oriented and can multi-task in a fast-paced environment.
• Team player who offers solutions and ideas to continually improve the business.
• Proactive in your approach to customer issues.
• Outgoing, courteous, ambitious, and present a professional demeanor.
• Passion for customer care and understand new technologies.
• Go-getter with a positive attitude, wanting to make a difference within your team.
• Firm in your delivery of company policies while being empathetic to customers’ demands.

Our client is powered by the diversity of their talented employees. They are an equal opportunity employer and consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. They enthusiastically encourage all individuals to apply for positions that fit their passions.