Order Fulfilment Coordinator

The International Group, Inc.; Toronto; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading wax production company in Toronto is seeking an Order Fulfilment Coordinator to enhance customer service. This role involves processing customer orders, managing communications, and building relationships. Required qualifications include customer service experience, proficiency in Microsoft Office, and bilingual French as an asset. The ideal candidate should demonstrate strong organizational and analytical skills.

Qualifications

• 5 years customer service or inside sales experience.
• Excellent verbal and written communication skills.
• Detail oriented with strong analytical and organizational skills.

Responsibilities

• Process orders from customers via computerized order entry system.
• Answer inquiries about product availability and order statuses.
• Build relationships with key customer individuals.

Skills

Customer service experience

Bilingual French

Microsoft Office proficiency

Analytical skills

Organizational skills

Communication skills

Experience with Order Management System

Tools

JD Edwards

Job description

Overview

The International Group, Inc. (IGI) is recognized as the world's only fully integrated wax producer. IGI is the preferred strategic partner for companies seeking value throughout the entire supply chain. Whether it’s production, quality control, innovation, or research, IGI is committed to delivering the appropriate product to its customers promptly and for every purpose.

The Role

IGI is seeking a detail-oriented Order Fulfilment Coordinator to join our Customer Service team.

The Order Fulfilment Coordinator is responsible for managing customer contacts and ensuring optimal support for all accounts within a given territory. The Order Fulfilment Coordinator will act as a liaison between the Company's internal departments and the customer base to centralize all communication and information flow and to ensure our customer’s needs are met.

Key Responsibilities

• Receive and accurately process telephone and electronically transmitted orders from internal and external customers through the computerized order entry system.
• Answer inquiries from external and internal customers on product availability, pricing and the current status of any order.
• Use JDE1 to effectively manage all shipments for the customer.
• Respond to unexpected service situations by combining industry knowledge and inquiry expertise to satisfy the customer’s requirements.
• Build tangible business relationships with key individuals within customer organizations aimed at developing long term partnerships.
• Work with customers to ensure forecasts are accurate and orders are received in a timely fashion to meet Lead Time requirements.
• Be proactive to optimize our opportunities and minimize/anticipate problems with accounts – develop relationships and work closely with other IGI functional groups (i.e. Sales, Marketing, Credit, Research & Development, Operations, Sales Order Management Team). When issues of product and/or service arise, work with other functions to resolve to the satisfaction of the customer.
• Ensure all customer master files are accurate and current. Customer specific data must be accurate in JDE1 to ensure their service needs are met.
• Ensure profitable customer support by understanding the conditions of sale (taxes, margin, volume, delivery) and executing customer’s requirements within our policies and procedures.
• Participate in identification of process improvement to assist with meeting and/or exceeding performance goals.
• Participate in training opportunities; further develop personal skills and knowledge on an ongoing basis.
• All other projects as assigned.

Required Qualifications

• 5 years customer service or equal inside sales experience.
• Bilingual French an asset
• Proficient in Microsoft Office, including Word, Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Detail orientated with strong analytical and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Demonstrated experience with an enterprise resource package - Order Management System, preferably JD Edwards.

IGI operates in locations within Canada (Toronto, ON) and the United States (Titusville and Smethport, PA, Oshkosh, WI, Baytown, TX, Richmond, CA, Picayune, MS, Woods Cross, UT, and Evanston, WY).

If a progressive, supportive environment sounds like a great place to work and this sounds like the role for you, please apply with your resume.

IGI is committed to a diverse workforce as an Equal Opportunity Employer (Women, People with Disabilities, Indigenous Peoples, and Visible Minorities) and aims to maintain an inclusive and equitable workplace where everyone feels valued, respected, and supported.

We thank all interested applicants; however, only those selected for an interview will be contacted.

We thank the staffing industry for their interest but ask not to be contacted.