Order Fulfillment Specialist

Encore Auctions; London; On-site; Full time

Job summary

Encore Auctions is hiring an Order Fulfillment Specialist to enhance customer experience during their pick-up visits. Candidates should be detail-oriented, possess strong communication skills, and thrive in a fast-paced environment, helping ensure a smooth and efficient order collection process. This full-time role offers competitive starting pay and benefits after three months.

Benefits

4% Vacation pay on each pay

Bi-weekly pay schedule

Casual dress

On-site parking

Job growth opportunities

Group Benefit enrolment for eligible full-time employees

Group Retirement Savings Plan available

Located on a bus route

Qualifications

• Ability to work independently with little supervision.
• Ability to read and speak English well for customer interactions.
• Fast and focused attitude with a commitment to customer service.

Responsibilities

• Assist customers with order pick-up, ensuring no long waits.
• Locate items promptly if misplaced, maintaining customer satisfaction.
• Participate in general warehouse tasks as required.

Skills

Strong communication skills

Organizational skills

Attention to detail

Ability to multi-task

Job description

Encore Auctions is proud to say they are London's largest online auction of new, returned, undeliverable and overstocked items from several major online retailers. They give the consumers opportunities to acquire an extensive variety of thousands of products, sometimes at a fraction of the retail price! It is an engaging, adrenaline-fueled experience that never fails to delight when you win an item you had your eye on! Whether you are a new bidder or a seasoned one, each auction will be new and exciting!

Delivering the customer their winnings is the final leg of the auction journey. The Order Fulfillment Specialists (OFS) are the last smiling face a bidder will see as they head out the warehouse doors to their car to pack up their loot. This role requires dynamic, high-energy folks with a customer-focused attitude. They are on a deadline to ensure orders are filled as the customers wait; you need to be quick, attentive and need to be able to lift 50-60 lbs.

As part of the warehouse team you may, from time to time, help with other warehouse functions as needed; loading and unloaded shipments from the suppliers, helping move merchandise within the warehouse and participate in general cleanliness of your work area.

Regardless of what team you are hired for, all the teams at Encore work toward a common goal; to make the customer experience with Encore a memorable one!

Benefits

We believe in creating lasting relationships with our employees. We appreciate your efforts and contributions and offer various benefits to enhance your experience at Encore Auctions. These include:

• 4% Vacation pay on each pay or accrual
• Bi-weekly pay schedule
• Casual dress
• On-site parking
• Job growth opportunities
• Group Benefit enrolment for eligible full-time employees
• Group Retirement Savings Plan for those interested in planning for your future
• We are located on a bus route
  
  

What will you need to be successful in this role:

Consistent attendance, reliability, and level of maturity that will show commitment to your work, your employers and to your future with us.

Some Details About The Order Fulfillment Specialists (OFS) Role

The OFS team is the team who wraps up the customer’s auction adventure. Customers come to the warehouse to pay and pick up their orders at their designated appointment time; they are excited for their winnings and can’t wait to see what they bought.

Who We Are Looking For In This Role…

You make an impact on customer experience by providing them an order pick-up appointment that is free of long waits. You understand that sometimes items are not where they said they are and go the extra mile to find the items for the customers. You are fast, focused and take pride in your ‘can do’ positive attitude.

Why Choose Encore?

• Ability to meet daily targets
• Strong communication skills
• Ability to read and speak English well
• Great organizational and time management skills
• You have a keen eye and notice the details
• Ability to multi-task in a fast-paced environment
• Availability 8:30 am to 5:45 pm Monday to Friday on a permanent full-time basis
• Ability to work Saturdays and over-time as needed
• Working with little supervision, self-discipline is paramount
  
  

This role starts at Level 1 hourly rate; $17.55 per hour. After three months of continuous employment, you will be eligible to enroll with our Group Benefit plan through Manulife- we offer Single of Family coverage with Dental and Vision care included and the employer pays 50% of your premiums. We also offer enrollment with our GRSP (Group Retirement Savings Plan) for those who are interested.

Encore Auctions is an equal opportunity employer and provides accommodation for job applicants in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are an individual with a disability and you need accommodation in order to apply for this position, please contact the Human Resources Manager.