Order Fulfillment Manager

Aiper; Toronto; On-site; CAD 60,000 - 70,000; Full time

Job summary

Aiper is seeking an experienced Order Fulfillment and Inventory Manager to enhance operational efficiency in Toronto. This role involves managing global order processes and inventory control while ensuring customer satisfaction and effective supply chain management.

Benefits

Competitive salary with performance-based incentives

Opportunities for professional growth

Cutting-edge technology in an innovative industry

Qualifications

• Proven experience in global order management, supply chain, or logistics.
• Strong understanding of inventory management and sales forecasting.

Responsibilities

• Oversee and optimize global order management and inventory processes.
• Manage invoicing, account reconciliation, and payment tracking.

Skills

Communication

Problem-Solving

Attention to Detail

Education

Bachelor's degree in Business

Logistics

Supply Chain Management

Job description

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This range is provided by Aiper. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00/yr - CA$70,000.00/yr

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Order Fulfillment and Inventory Manager – Aiper North America

Location: Toronto, Canada

Term: Permanent Full-Time

About Aiper

Aiper is redefining the pool cleaning industry with innovative, cordless robotic pool cleaners, backed by rigorous R&D and cutting-edge technology. With over $60 million in private funding, we are rapidly gaining recognition as a leader in effortless pool cleaning solutions.

Job Summary

We are looking for an experienced Order Fulfillment and Inventory Manager to oversee and optimize our global order management and inventory processes. In this role, you will be responsible for efficiently managing the end-to-end fulfillment process, ensuring accurate order processing, tracking, and customer satisfaction. You will also manage inventory control, ensuring accurate stock levels, effective supply chain management, and timely replenishment. Your work will contribute to enhancing operational efficiency and ensuring that both orders and inventory are aligned with company goals. This is a key role that requires strong organizational skills, attention to detail, and a deep understanding of logistics and inventory management.

Key Responsibilities:

Global Order and Service Management

• Accurately and efficiently fulfill global customer orders, ensuring smooth order processing through the supply chain.
• Monitor and follow up on order production, logistics, and delivery progress, ensuring the final closure of the MCE process and maximizing customer satisfaction.
• Track customer receipt of goods and resolve any order fulfillment issues.
• Manage invoicing, account reconciliation, and payment tracking, providing early warnings for overdue payments.
• Collaborate with the After Sales Department (ASD) and Customer Experience Department (CED) to support RGA/RTV processes, issue credit notes, and enhance customer service experiences.

End-to-End Inventory Management

• Review sales forecasts, prepare safety stock, and track lead dates, logistics, and warehouse arrival times to ensure supply security.
• Work with 3PL partners to maintain accurate, effective, and visible inventory data.
• Monitor inventory turnover rates and take action to replenish or address stagnant inventory, optimizing capital allocation.

Business Process Streamlining & IT Optimization

• Develop and refine standards for order and service management processes.
• Establish continuous improvement mechanisms for order fulfillment operations.
• Collaborate in the development and optimization of IT platforms to support efficient order fulfillment processes.

Qualifications:

• Proven experience in global order management, supply chain, or logistics.
• Strong understanding of inventory management and sales forecasting.
• Experience working with 3PL partners and managing inventory systems.
• Familiarity with invoicing, account reconciliation, and payment tracking.
• Excellent communication and problem-solving skills.
• Strong attention to detail and the ability to work in a fast-paced, global environment.
• Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field (preferred).

Preferred:

• Experience working with North American big box retailers, including managing sales orders, confirming order details, verifying prices and quantities, tracking order progress, and handling accounts receivable.
• Bilingual in English and Chinese.

Why Join Us:

• Work in a dynamic, fast-paced environment with opportunities for career growth.
• Collaborate with talented teams across the globe to drive operational excellence.
• Be part of a company committed to continuous improvement and customer satisfaction.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for professional growth in a fast-growing company.
• A chance to work with cutting-edge technology in an innovative industry.

If you’re ready to dive into a rewarding career with Aiper, we’d love to hear from you!

Please Note

Aiper North America is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

• Aiper North America is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Supply Chain, and General Business

• Industries

  Retail Appliances, Electrical, and Electronic Equipment

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