Order Entry & Shipping Receiving Representative

Proax Technologies Ltd.; Tecumseh; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technical automation distributor in Tecumseh is seeking an Order Entry & Shipping/Receiving Representative. The role involves customer service, order processing, and inventory management, requiring 2-3 years of experience in customer service. Candidates should be bilingual and proficient in Excel, Outlook, and Word. Join a fast-paced team committed to quality and efficiency.

Benefits

Competitive salaries

Career growth opportunities

Technical training

Qualifications

• Must have 2-3 years of experience in customer service or significant sales.
• Experience with computer systems is essential.
• Must be highly organized and able to multi-task.

Responsibilities

• Answer customer calls and assess needs.
• Process sales orders and validate approvals.
• Manage inventory and participate in counts.

Skills

Customer service experience

Problem-solving skills

Bilingual preferred

Adaptability

Knowledge of Excel, Outlook, Word

Job description

Who are we?

Proax Technologies is a leading Technical Automation Distributor that offers innovative product solutions in the areas of Automation and Robotics, Motion Control and Machine Safety, creating close relationships with our valued customers, vendors, and employees.

Why Join our Team?

• Great Place to Work
• We offer an engaging, inclusive, clean, and safe work environment
• Technical training of our products to ensure quality customer service
• Opportunities for career growth and development
• Competitive salaries and benefits
• Work with collaborative team members in the automation industry

General Description

The Order Entry & Shipping/Receiving Representative is a key contributor to our fast-paced day-to-day operations - providing exceptional customer service by working with the order management and Inside sales team. This position is a focal point for our order processing including order entry, new customer set up, and price checking. You will have the opportunity to work as part of a dynamic, fast-paced, high-performing customer support team. Performs duties related to incoming and outgoing shipments.

Job Duties / Responsibilities

• Answer customer calls
• Assess and understand customer needs and expectations.
• Process sales orders in the order entry platform
• Validate and approve orders.
• Working in conjunction with inside sales
• Track requests in order to respond to customers as soon as possible.
• Expediting of Open Orders
• Inventory Management, Basic understanding of shipping/receiving
• Receive, unpack, and examine incoming shipments; reject damaged items, record shortages, and arrange to rectify damages and shortages
• Ensure that all shipments are sent out and/or received in a timely fashion
• Participate in regular inventory count
• Other related duties as assigned

Work Experience Requirements / Skills

• Must have 2-3 years of experience in customer service or significant sales - Experience with computer systems.
• Bilingual preferred
• Ability to identify and solve problems
• Ability to adapt to change and work well in a team.
• Important - Knowledge of Excel, Outlook, and Word software

Education Requirements

• Must be highly organized, with a well-developed ability to multi-task.
• Possess ability to quickly learn and retain vendor-related information as well as company policies and procedures.
• Ability to interact with others in a businesslike and professional manner.
• Ability to work efficiently and calmly in a fast-paced dynamic work environment.