Order Entry Pharmacy Technician - 2nd shift

Synchrony Pharmacy; Area B (Goat River Valley); On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in long-term care is seeking dedicated team members to enhance the pharmacy experience for customers. This role involves entering orders, verifying information, and providing top-notch customer service. The ideal candidate will possess strong mathematical and computer skills, along with a detail-oriented mindset. Join a company recognized as one of the best places to work, where your contributions will be valued, and you can thrive in a supportive environment. If you are looking for a rewarding career that makes a difference, this opportunity is perfect for you.

Qualifications

• Proficient in math and customer service with attention to detail.
• Knowledge of medical language and computer systems is essential.

Responsibilities

• Enter and verify incoming pharmacy orders and customer information.
• Respond to customer inquiries and complaints with a positive approach.
• Assist in the preparation and shipment of orders to designated locations.

Skills

Mathematical Skills

Customer Service Skills

Computer Knowledge

Telephone Etiquette

Detail Oriented

Education

High School Diploma or GED

Job description

Overview

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

Responsibilities

Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates and delays of orders. Answers and responds to customer inquiries.

Hours: 2:30-11 (2nd shift)

Duties:

1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
2. Verifies and enters physician information into the system.
3. Enters new medication orders and enters refills.
4. Sorts, correlates and distributes copies obtained from fax machines.
5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
7. Assists specified departments in the preparation and shipment of orders to designated locations.
8. Checks inventory records to determine availability of requested merchandise.
9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
10. Meets Expectations of Excellence for position.
11. Supports facilities, departmental goals and the overall objectives of the Company.
12. Complies with all laws, regulations and standards of ethical conduct.
13. Performs all job duties with a friendly positive and team-oriented approach.
14. Complies with all Company policies, procedures, rules and standards.

Qualifications

Requirements:

• Proficient math skills
• Computer knowledge
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime
• Available to work holidays and weekends
• Knowledge of medical language and abbreviations
• Detail oriented
• High school diploma or GED

*CB103