Order Entry Pharmacy Technician - 2nd shift

Synchrony Health Services; Area B (Goat River Valley); On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals to join their team in providing exceptional pharmacy services. This role involves entering and managing customer orders, ensuring accuracy in billing and product specifications, and responding to customer inquiries with a friendly and professional demeanor. The company prides itself on creating a supportive work environment that values diversity and inclusion, making it a fantastic place for personal and professional growth. If you're passionate about customer service and looking for a rewarding career in a top-rated workplace, this opportunity is for you!

Qualifications

• Proficient in math and customer service with strong computer skills.
• Detail-oriented with knowledge of medical language and able to work overtime.

Responsibilities

• Enter and verify customer and physician information in the order entry system.
• Respond to customer inquiries and resolve complaints effectively.
• Assist departments with order preparation and shipment.

Skills

Mathematical Skills

Computer Knowledge

Customer Service Skills

Telephone Etiquette

Detail Oriented

Knowledge of Medical Language

Education

High School Diploma or GED

Job description

LIFE AT SYNCHRONY

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

JOIN TEAM SYNCHRONY

Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates and delays of orders. Answers and responds to customer inquiries.

Hours: 2:30-11 (2nd shift)

DUTIES

1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
2. Verifies and enters physician information into the system.
3. Enters new medication orders and enters refills.
4. Sorts, correlates and distributes copies obtained from fax machines.
5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
7. Assists specified departments in the preparation and shipment of orders to designated locations.
8. Checks inventory records to determine availability of requested merchandise.
9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
10. Meets Expectations of Excellence for position.
11. Supports facilities, departmental goals and the overall objectives of the Company.
12. Complies with all laws, regulations and standards of ethical conduct.
13. Performs all job duties with a friendly positive and team-oriented approach.
14. Complies with all Company policies, procedures, rules and standards.

WHAT WE'RE LOOKING FOR

Requirements:

• Proficient math skills
• Computer knowledge
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime
• Available to work holidays and weekends
• Knowledge of medical language and abbreviations
• Detail oriented
• High school diploma or GED

APPLY NOW

As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.