Order Entry Pharmacy Technician - 2nd shift

PCA Pharmacy; Area B (Goat River Valley); On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading pharmacy in British Columbia seeks a dedicated Order Entry Specialist to manage incoming orders, assist customers, and ensure accurate processing of pharmacy services. Join a team that values your contributions and provides a supportive work environment.

Qualifications

• Available to work overtime and holidays.
• Able to sit for long periods.

Responsibilities

• Enters incoming orders for pharmacy services.
• Informs customers of receipt, pricing, and shipping dates.
• Receives and responds to customer complaints.

Skills

Proficient math skills

Customer service skills

Detail oriented

Education

High school diploma or GED

Job description

Overview

Careers close to home and your heart

Since our founding in 1997, we’ve been making long-term care better for our residents and more rewarding for our team members. We’re a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work. If you’re looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.

Responsibilities

Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates, and delays of orders. Answers and responds to customer inquiries.

Hours: 2:30-11 (2nd shift)

Duties

1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
2. Verifies and enters physician information into the system.
3. Enters new medication orders and refills.
4. Sorts, correlates, and distributes copies obtained from fax machines.
5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
7. Assists specified departments in the preparation and shipment of orders to designated locations.
8. Checks inventory records to determine availability of requested merchandise.
9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
10. Meets Expectations of Excellence for position.
11. Supports facilities, departmental goals, and the overall objectives of the Company.
12. Complies with all laws, regulations, and standards of ethical conduct.
13. Performs all job duties with a friendly, positive, and team-oriented approach.
14. Complies with all Company policies, procedures, rules, and standards.

Qualifications

Requirements:

• Proficient math skills
• Computer knowledge
• Customer service skills
• Telephone etiquette skills
• Able to sit for long periods of time
• Available to work overtime
• Available to work holidays and weekends
• Knowledge of medical language and abbreviations
• Detail oriented
• High school diploma or GED

*CB103