Order Entry Clerk

Overlanders Manufacturing LP; Abbotsford; On-site; Full time

Job summary

A leading company in the manufacturing sector is seeking an Order Entry Clerk to ensure accurate order processing and provide exceptional customer service. This role involves managing incoming orders, coordinating with internal teams, and maintaining comprehensive documentation. The position offers competitive wages and valuable benefits after probation.

Benefits

Competitive wages

Excellent benefit packages

Flexible vacation time

Company matched RRSP

Quarterly Goal Rewards

Annual Christmas Party

Employee Share Purchase Plan

Qualifications

• Experience with order management systems is a plus.
• High attention to detail and accuracy.
• Strong interpersonal skills for customer interaction.

Responsibilities

• Accurately enter and review customer orders.
• Maintain organized and up-to-date records of all orders.
• Collaborate with sales and production teams.

Skills

Data Entry Accuracy

Customer Service

Order Processing

Communication

Job description

The Order Entry Clerk ensures accurate order processing while serving as the first point of contact for customers and visitors. This role involves entering and reviewing customer orders, coordinating with internal teams for production and delivery, and maintaining clear communication throughout the process. Additionally, responsibilities include greeting visitors, managing calls, handling correspondence, and supporting front-office operations.

Duties and Responsibilities:

• Order Entry: Accurately and efficiently enter customer orders into the company's database or order management system, ensuring that all necessary details, such as product codes, quantities, and specifications, are recorded correctly.
• Order Review: Thoroughly review customer orders to ensure completeness and accuracy. Verify that the requested products, dimensions, materials, finishes, and other specifications align with the company's capabilities and standards.
• Order Modifications: Process order changes or modifications requested by customers or internal stakeholders. Update order information accordingly, ensuring all parties are informed of any adjustments made to the original order.
• Documentation Management: Maintain organized and up-to-date records of all orders, including order confirmations, purchase orders, change requests, and any related documentation. Ensure the accuracy and completeness of order files for future reference.
• Continuous Improvement: Identify opportunities for process improvement within the order entry and fulfillment process. Suggest and implement enhancements to streamline workflows, increase efficiency, and improve overall customer experience. Identify opportunities for process improvement within the work order creation and execution process. Provide suggestions and insights to enhance efficiency, reduce errors, and improve overall productivity.
• Data Entry Accuracy: Maintain a high level of data entry accuracy when inputting order details, customer information, and other relevant data into the system. Perform regular data quality checks to ensure data integrity.
• Sales Support: Collaborate with the sales team to assist with order-related inquiries, provide order updates, and address customer requests for information or support. Liaise between sales representatives and production/fulfillment departments as needed.
• Handle incoming calls efficiently, providing assistance, answering inquiries, and directing calls to the appropriate department.
• Welcome and support visitors, customers, and staff with professionalism and courtesy, ensuring a positive experience.

Employment Details:

• Starting Wage: $18 - $24 per hour, depending on skills & experience.
• Monday to Friday, 7 am to 3:30 pm
• Location: Near Mt Lehman exit off of Highway 1.
• Benefits after the probationary period.
• Performance reviews are given at 3 months, 6 months, and 12 months of employment.

Company Perks:

• Competitive wages.
• Excellent benefit packages.
• Flexible vacation time.
• Company matched RRSP.
• Quarterly Goal Rewards.
• Annual Christmas Party.
• Employee Share Purchase Plan.