Order Desk Representative- SAP ECC

Panasonic; Mississauga; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

Panasonic Canada Inc. seeks a full-time Bilingual Order Desk Representative in Mississauga. The role focuses on processing customer orders, managing documentation, and ensuring customer satisfaction. Candidates should possess strong problem-solving skills and proficiency in Microsoft Office, along with a high school diploma and relevant experience.

Benefits

Comprehensive Medical, Dental, and Vision Coverage

Group Retirement Savings Plan (RSP)

Generous Parental Leave Top Up

Education Assistance Program / Tuition Reimbursement

Employee Purchase Program

Employee & Family Assistance Program (EFAP)

Competitive Rates on Home and Auto Insurance

Qualifications

• High school diploma with 1-year related experience.
• Proficiency in Microsoft Office; experience with Excel and SAP ECC is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Process customer orders, prepare documentation, and monitor special pricing or promotions.
• Manage stock availability, handle customer requests, and process orders via phone, email, ZNET, and EDI.
• Coordinate with factories and vendors to ensure timely delivery and inventory levels.

Skills

Problem-solving

Communication

Bilingualism

Education

High school diploma

Tools

Microsoft Office

SAP ECC

Job description

Panasonic Canada, with over 100 years of commitment, focuses on enhancing the well-being of people, communities, and society. Our technologies aim to enrich lives—making them simpler, healthier, safer, more enjoyable, and sustainable. Panasonic Canada Inc. (PCI) is a leading provider of technology solutions across various sectors, including Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains, and Connected Solutions. We are proud to be recognized as one of Greater Toronto’s Top Employers for 2020, 2021, and 2022. Join our journey.

What Panasonic Canada Inc. Offers

• Comprehensive Medical, Dental, and Vision Coverage with a Health Spending Account
• Group Retirement Savings Plan (RSP)
• Generous Parental Leave Top Up
• Education Assistance Program / Tuition Reimbursement
• Employee Purchase Program
• Employee & Family Assistance Program (EFAP)
• Competitive Rates on Home and Auto Insurance

Panasonic Canada Inc. Hybrid Work Model

We support a flexible hybrid work model, allowing employees to work in the office and remotely based on business needs, with options for remote work, mobile work, and compressed schedules.

Bilingual Order Desk Representative

This full-time role involves processing customer orders for electric works and LDS product categories, managing account credit/debit charges, preparing documentation, supporting delivery arrangements, and collaborating with vendors and internal teams.

Responsibilities:

1. Process customer orders, prepare documentation, and monitor special pricing or promotions.
2. Manage stock availability, handle customer requests, and process orders via phone, email, ZNET, and EDI.
3. Enter order data into SAP, communicate order status to customers, and ensure satisfaction.
4. Prepare purchase orders in SAP, maintain pricing and delivery requirements with vendors.
5. Coordinate with factories and vendors to ensure timely delivery and inventory levels.
6. Investigate invoicing issues, correct discrepancies, and process customer returns.
7. Support other order desk areas as backup, assist internal contacts, and generate reports.
8. Perform general administrative duties as needed.

The Successful Candidate Will Have:

• High school diploma with 1-year related experience.
• Proficiency in Microsoft Office; experience with Excel and SAP ECC is a plus.
• Strong problem-solving and communication skills.
• Product and software knowledge to assist order placement.
• Bilingualism is an asset.