Order Desk Lead

Athabasca University Students’ Union; Regina; On-site; CAD 50,000 - 70,000; Full time

Job summary

A prominent role within the internal support team, this position is crucial for enhancing sales activities across North America. The selected candidate will lead the Whole Goods Order Desk, providing essential support for quotations and order processing while training and guiding the team in a dynamic environment.

Qualifications

• Strong customer service skills with a professional communication style.
• Experience leading or mentoring a small team.
• Excellent organizational and time management skills.

Responsibilities

• Lead the Whole Goods Order Desk operations and team.
• Prepare and deliver training presentations for dealers.
• Act as primary contact for daily quoting and sales support activities.

Skills

Customer Service

Leadership

Organization

Communication

Job description

Please visit our website www.brandtjobs.com and search job code 10661

This role is part of our internal support team and plays a key part in supporting the sales activities of our North American dealer network and internal Sales teams. The successful candidate will help lead the daily operations of the Whole Goods Order Desk, providing accurate and timely support for quoting, product information, and order processing. This position also involves working closely with internal departments and helping guide and support the Order Desk team.

Duties and Responsibilities
*Serve as the lead for complex and custom quotation requests, working closely with Engineering and the Senior Sales Team for support.
*Lead a team of Sales Coordinators, acting as the primary point of contact for daily quoting and sales support activities.
*Prepare and deliver presentationsboth in-person and virtualfor dealer onboarding and training.
*Organize and lead cross-functional meetings with internal departments.
*Offer daily support and guidance to the Whole Goods Order Desk team.
*Serve as a backup for the Order Desk Manager.
*Perform other duties as assigned.

Required Skills:
*Strong customer service skills with a professional and courteous communication style
*Demonstrated ability to lead, coach, or mentor a small team
*Excellent organizational and time management skills; able to prioritize in a fast-paced environment
*Confident working with cross-functional teams (e.g., Sales, Engineering, Logistics)

***Please see full job description on our company website***