Order Coordinator

Socket.dev; Collingwood; On-site; CAD 50,000 - 75,000; Full time

Benefits offered by this job

3 weeks' vacation annually

Paid sick and family emergency time

Flexible benefits package

Job summary

MacLean Engineering is seeking an Order Coordinator to organize and manage orders, enter data into Microsoft Dynamics 365 CRM, and support Product Management and Marketing initiatives. The role requires strong organization, persuasive communication, and the ability to collaborate across departments.

Ideal candidates will be proficient with MS Office and Microsoft Project, with a background in business and a willingness to travel occasionally to support visits and training.

Qualifications

• Post secondary education in business or equivalent.
• Exposure to mobile equipment is an asset.
• High level of computer literacy and proficiency with MS Office.
• Professional, honest, and integrity-driven.
• Self-starter who can make calls.
• Excellent written and verbal communication skills.
• Bilingualism or multilingualism an asset (French/Spanish).
• Must possess a valid driver’s license.

Responsibilities

• Support Product Managers in various tasks as they arise.
• Maintain sales support material such as presentations as set out by our brand standards.
• Ensure data entry for capital sales orders in the CRM system in collaboration with sales.
• Prepare order review meetings and follow up on outstanding items.
• Manage the change requests and ensure they are communicated.
• Help out on fleet proposals as they come through.
• Draft internal and external sales bulletins on new products and features with input from Product Managers.
• Develop training materials for field service and capital build support on these new systems.
• Collaborate with other Project Managers to ensure alignment on business data sources and dashboards.
• Participate in company initiatives and programs; travel as needed.

Skills

Communication skills

Leadership

Problem solving

Organizational skills

Proactive learning

Written and verbal communication

Multilingualism (French/Spanish)

Valid driver's license

Education

Post secondary education in business or equivalent

Tools

Microsoft Project

Microsoft Dynamics 365 (CRM)

MS Office

Job description

At MacLean Engineering, we're not just building machines – we're pioneering innovations, that redefine industry standards.

We are looking for an Order Coordinator who is well organized, can help administer our systems and help on various initiatives between Product Management and Marketing. We prioritize safety, integrity, and teamwork in everything we do by ensuring that every member of our team feels respected, heard, and inspired to excel. Join us in building a brighter future together at MacLean Engineering!

The Position:

The ideal candidate has excellent skills in Microsoft project and Microsoft D365 packages, including CRM. Daily work includes ensuring all details from upcoming orders are correctly entered into the system and available for handover to engineering, keeping track of change requests, updating sales documentation such as powerpoints, drafting internal and external memos on new options available for sale and all other tasks where support is required.

We need someone who is highly organized, who is persuasive and can pick up the phone to collaborate with others as required. Occasionally this candidate will also help facilitate visits. The role will vary, and at times may support other departments as well.

Responsibilities and Duties:

Product Management:

1. Support Product Managers in various tasks as they arise
2. Maintain sales support material such as presentations as set out by our brand standards
3. Ensure the right data is entered for the capital sales orders in the CRM system in collaboration with sales.
4. Prepare order review meetings and follow up on outstanding items.
5. Manage the change requests and ensure they are appropriately communicated
6. Help out on fleet proposals as they come through
7. Draft internal and external sales bulletins on new products and features with input from Product Managers

Common duties and responsibilities:

1. Collaborate with others to develop training materials for field service and capital build support on these new systems
2. Collaborate with the other Project Managers to ensure alignment on business system, i.e. data sources, dashboards etc.
3. Participate in all company initiatives and programs as applicable.
4. Travel is not a key requirement. Occasional travel to Owen Sound, Barrie or Sudbury may be required, but is expected to rare and always planned well in advance.

Qualifications:

The ideal candidate will possess strong communication skills, leadership abilities, and problem-solving capabilities. They will demonstrate organizational skills, discipline, an aptitude for proactive learning, and a positive attitude. Additionally, they should meet the following qualifications:

• Post secondary education in business or equivalent
• Prior exposure to mobile equipment is considered an asset
• High level of computer literacy and proficiency with MS Office
• High level of professionalism, honesty, and integrity
• Result oriented self-starter who knows how to pick up the phone
• Excellent written and verbal communication skills
• Bilingualism or multilingualism is an asset (French and/or Spanish are desirable)
• The successful candidate must possess a valid driver’s license

We offer competitive wages and benefits including:

• 3 weeks' vacation annually
• Paid sick and family emergency time
• Free coffee!
• Flexible Group benefits Package (Once probationary period is completed)
• Employee and family assistance program
• Voluntary DPSP (Deferred Profit-Sharing Plan) and GRRSP (Group Registered Retirement Savings Plan) (Once probationary period is completed)
• Annual Employee Bonus
• $250 annual safety shoe allowance
• $200 bi-annual prescription safety glasses allowance
• Employee appreciation days, raffles/draws, BBQ's and much more

About Us

Founded in 1973 in Ontario, Canada, MacLean Engineering is the world's largest Canadian-based manufacturer of underground mining equipment. While continuing to expand both our product range and global footprint, we remain privately owned and committed to the founder's original design principles: safety, productivity, and enduring quality. Our company delivers mobile equipment solutions for both underground and surface mining, supported by unit-of-one manufacturing expertise and a global service network.

Driven by a strong commitment to safety, productivity, and customer support, MacLean serves mining operations worldwide through branches in Canada, the United States, Mexico, Peru, South Africa, and Australia. We operate five manufacturing facilities located in Collingwood, Owen Sound, Barrie, North Bay, and Mexico, and employ over 1,000 people across six countries and four continents. The next chapters of MacLean's mining innovation story are being written within the broad themes of electrification, automation, and digitalization of the global mining industry.

Our skilled tradespeople work in a safety-first environment to build high-quality components and equipment for the underground mining, municipal, environmental, and industrial sectors. Join MacLean and contribute to a legacy defined by innovation, craftsmanship, and meaningful impact.

This position will be based out of our Collingwood office.

Please note that employment with MacLean Engineering is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. This process may include verification of employment history, education, and a criminal record check, depending on the requirements of the position.

MacLean Engineering & Marketing Co. Limited is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).

MacLean Engineering & Marketing Co. Limited will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.