Oracle ERP Cloud Support Analyst - Remote

NTT DATA North America; Vancouver; Remote; CAD 90,000 - 120,000; Full time

Job summary

NTT DATA North America is seeking an Oracle ERP Cloud Support Analyst to deliver exceptional client services using Oracle Cloud AMS. This remote role requires a deep understanding of Oracle Cloud ERP solutions and a proactive attitude towards problem-solving and client engagement. Candidates should have significant relevant experience and be able to effectively communicate solutions.

Qualifications

• 8+ years of relevant experience implementing or supporting Oracle Cloud ERP.
• Expert functional knowledge of Oracle Cloud ERP modules (GL, AP, AR, FA, Expenses, Cash Management).
• Ability to present solutions to clients.

Responsibilities

• Perform client-facing activities to deliver Oracle Cloud AMS following standard ITSM processes.
• Facilitate meetings with business users to clarify requirements.
• Conduct impact analysis of quarterly updates and participate in regression testing.

Skills

Oracle Cloud ERP

Finance End-to-End Business Flows

Root Cause Analysis

Client Coordination

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Oracle ERP Cloud Support Analyst - Remote to join our team in Vancouver, British Columbia (CA-BC), Canada (CA).

Role Responsibilities

• Perform client facing activities to successfully deliver Oracle Cloud AMS following standard ITSM processes for functional and technical break / fix and support tasks.
• Perform root cause analysis of Fusion issues and recommend options for problem resolution.
• Perform configuration and setup changes in Fusion as required.
• Facilitate meetings with business users to get clarification of business requirements and the process steps that resulted in the issue
• Complete assigned tickets through the lifecycle of analysis, solutioning, configuration / build, testing, deployment.
• Update client documentation per the documentation standards
• Coordinate with the technical lead and other support analysts for successful resolution of tickets
• Contribute to data mapping and data loads as required.
• Perform impact analysis of quarterly updates and participate in regression testing.
• Perform knowledge transfer and training as required to business users for new changes being deployed into production.
• Prepare designs and configuration of ERP Cloud for system enhancements and presents design solutions to client teams
• Prepare testing artifacts, test functional configuration and data migration, and support client testing activities
• Coordinates activities between onshore and offshore team.
• Actively participate in support team activities to deliver outstanding service to the client.

Basic Qualifications

• 8 + years of relevant experience implementing or supporting Oracle Cloud ERP
• Expert understanding of Oracle Cloud ERP product suite and Finance End-to-End Business Flows
• Expert functional knowledge of multiple Oracle Cloud ERP modules (GL, AP, AR, FA, Expenses, Cash Management)
• Expert knowledge of Oracle Cloud ERP business processes and usage in multiple industries
• Advanced understanding of Oracle Cloud ERP overall solution
• Able to present solutions to clients and prospects and address any queries
• Works well in a team environment
• Track record of successfully delivering solutions on a defined timeline.

Nice to Have

• Experience with FRS reports

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA endeavors to make https : / / us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https : / / us.nttdata.com / en / contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here . If you'd like more information on your EEO rights under the law, please click here . For Pay Transparency information, please click here .

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Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT Services and IT Consulting

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